Transport Scheduler

Bristol, England, United Kingdom

7/29/2025

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Job Overview

We are seeking a highly organised and detail-oriented Patient Transport Scheduler

To Work As Part Of The Patient Transport Team Responsible For Providing a Comprehensive Patient Transport Service In The Hospital Environment. This Will Involve Carrying Out The Following Facilities Management Functions:

• Dealing with all transport matters (patient and non-patient) on behalf of the Trust
• Managing and co ordinating all requests for patient transport from Trust departments and managing in –house resources and/or providers of transport services to carry out these requests.
• Responsible for resolving customer disputes and resource conflicts quickly.
• Deciding on the most cost-effective method of executing transport requests whilst maintaining service levels and patient comfort and safety
  
  

Main duties of the job

• To respond to call from Trust departments requesting transport for movement of patients and packages
• Co-ordinate activities with third party transport providers
• To adjust transport plans constantly to balance the needs of patient care/ resources available
• To assist clinical staff when planning discharge to ensure patients’ needs are met and that transport plans formulated meet these needs
• To ensure suitable transport is sourced to avoid Patient breeches
• To take decisions regarding the most cost-effective way of executing transport requests based on a range of cost and service options
• To use judgement to assess priority for each request
• To deal with all members to Trust departments in a courteous and efficient manner
• To control transport providers, both in-house and external, in a professional and efficient a manner
• To ensure all transport movements are recorded and allocated correctly on the daily schedule
• To carry out daily procedures to maintain the scheduling system (backing –up, initiating reports etc)
• To instruct transport providers in a timely fashion in order to meet the service requirements of the patient/ departments
• To attend statutory and mandatory training courses as and when required
• To alert the scheduling supervisor of any problems relating to service and performance of the department
• Identify and communicate service improvement
• To ensure all paper records are kept up to date.
  
  

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

Knowledge

• Good levels of numeracy and literacy
• Local and regional geography
• Road systems in and around the Bristol area
• Structure and location of key NHS sites in the region
• Trust policies and procedures
  
  

Training

• Knowledge of all current applicable legislation and Trust policies and procedures including but limited to COSHH, Manual Handling, H&SAW Act.
• Word Excel Windows applications
• Any additional training appropriate to the post will be provided
  
  

Experience

• Working in a fast-paced logistics environment dealing with a range of activities
• Customer liaison via telephone
• Working in the NHS
  
  

Communication &Relationship Skills

• Liase with internal and external contacts at all levels
• Communicate effectively with suppliers and transport providers
• Good written/ understanding of English
• Working knowledge of IT skills e.g. Word/Excel/Outlook
• Good communication skills
• The abilibity to establish and maintain relationships with a wide range of professionals within NBT and other external agencies
• Adapt to working both alone and within a team
• Abilitity to liaise at multidsclipinary levels
• A calm, confident and pleasant manner when dealing with staff, patients and relatives
• Tact and diplomacy when dealing with customer complaints
• Influence and persuade
  
  

Analytical And Judgemental Skills

• Make decisions quickly on the a correct allocation of work based on a range of service and cost options
• Resolve disputes and resource conflicts quickly
• Being able to adapt to frequently change work plans
• Follow laid down procedures
  
  

Person specification

Knowledge

Essential criteria

• Good Geographical Knowledge of Bristol and the surrounding areas
  
  

Experience

Essential criteria

• Ambulance Dispatch/Planning experience
  
  

Skills

Essential criteria

• Excellent communication skills
  
  

Skills

Essential criteria

• Ability to deal with problems and put in place satisfactory solutions
  
  

Skills

Essential criteria

• Ability to pass and receive information in such a way that it ca be clearly and readily understood
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.