Travel Support Engineer - London

CompanyDuffel

LocationLondon, England, United Kingdom

Posted At3/6/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (40.0%).

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Travel Support Engineer (Backend)

Fullstack would be advantageous.

London (Hybrid - 2 days onsite)

Permanent | Visa sponsorship available | Start ASAP

Experience: MidSenior

Make travel support effortless with your skills

At Duffel, travel is something we all care about. We know how frustrating it can be for travelers when systems dont work. Thats why were building smarter, faster, and more human support tools.

In this role, you wont just write code. Youll shape the first LLM-powered assistant in our support product. Youll automate repetitive work, free up our Travel Ops team to focus on the tricky problems, and create tools that travelers and colleagues will actually enjoy using. Every line of code you write will have real impact.

What Youll Get To Do

Build full-stack features with React, TypeScript, Next.js , and Elixir that people rely on every day
Partner with designers to create self-service tools travelers will love
Connect internal and external systems to make support feel seamless
Automate repetitive tasks so your colleagues can focus on the problems only humans can solve

Experiment with AI and automation , helping shape how we use cutting-edge tech to improve real-world experiences

We Are Looking For Someone Who

Thinks about the people using your product , not just the code
Loves breaking complex problems into simple, elegant solutions
Is curious about AI and automation and excited to bring it to life in real products
Can explain technical ideas in plain English so everyone understands
Cares deeply about creating a great user experience

Bonus if you have : SaaS/B2B experience, cloud platforms (GCP, Vertex AI), or experience with operational or support tooling

Why youll enjoy working here

At Duffel, youll join a team that cares about doing meaningful work and having fun while doing it:

Competitive salary and potential equity

Work From Anywhere choose where you work, locally or internationally

Duffel Travel Allowance experience the product you help build

Generous parental leave

Sabbatical programme

3 months full pay to recharge

Visa sponsorship available

Shoreditch office plus regular team socials

Here, youll make an impact from day one , building tools that millions of travelers rely on . Youll shape the future of AI-powered support , collaborate with engineers, designers, and product teams who actually care about users, and see the difference your work makes every single day.

If you care about people, usability, and tech that just works, this is the role for you .

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