Treatment Coordinator (Orthodontics)

Job Specification: Treatment Co-ordinator (Orthodontics) – Cranleigh

Position: Treatment Co-ordinator (TCO)

Location: Cranleigh, Surrey

Employment Type: Full-time

Overview

We are seeking a highly organised, personable, well-presented and patient-focused Treatment Co-ordinator to join our specialist orthodontic practice in Cranleigh. The TCO will act as the primary liaison between patients, clinicians, and the wider practice team, ensuring a smooth, positive, and well-informed patient journey from initial enquiry through to treatment completion.

This role is ideal for someone with excellent communication skills, strong attention to detail, a commitment to ethical selling, and a passion for delivering outstanding patient care within a clinical setting.

Key Responsibilities

Patient Liaison & Care

• Welcome and guide new and existing patients through the orthodontic treatment process.
• Conduct new patient consultations, including assessments, record gathering and presentation of treatment options (under clinician guidance).
• Provide clear explanations of orthodontic treatments
• Support nervous or anxious patients to ensure a comfortable and positive experience.

Treatment Coordination

• Manage the full patient journey from enquiry, consultation, consent, treatment planning, scheduling, and follow-up appointments.
• Prepare and present treatment plans and financial estimates.
• Ensure all consent forms, clinical photographs, radiographs, and digital scans are organised and accurately recorded.
• Liaise with labs, suppliers, and external partners where necessary.

Communication & Administration

• Handle inbound patient enquiries via phone, email, and digital channels.
• Maintain accurate patient records using practice management software
• Monitor treatment progress and proactively communicate with patients to ensure compliance and satisfaction.
• Support the clinical team with administrative tasks linked to treatment planning.

Sales & Conversion

• Provide confident, ethical, and informative treatment discussions to help patients make informed decisions.
• Follow up with leads and outstanding treatment plans to optimise conversion rates.
• Track key performance metrics (consultations, conversions, feedback).

Compliance & Professionalism

• Adhere to all GDC, CQC, GDPR, and practice policies and protocols.
• Uphold confidentiality, safeguarding, and data integrity standards.
• Participate in training, audits, team meetings, and continuous professional development.

Skills & Experience Required

Essential

• Excellent communication and interpersonal skills.
• Previous service sales experience required.
• Strong organisational abilities and meticulous attention to detail.
• Ability to build rapport with patients of all ages.
• Confident presenting information verbally and in writing.
• Proficient with computer systems.
• Positive, professional, and compassionate attitude.

Benefits

• Training and professional development opportunities.
• Medical Insurance (Including Dental and Optical Cover)
• Modern, patient-centred orthodontic practice in the heart of Cranleigh village.