Trusted Care Reviewer

Sheffield, England, United Kingdom

8/13/2025

Choices Homecare are seeking Trusted Care Reviewer for our Sheffield branch.

This pivotal role is based within our Sheffield branch and will support our regional care providers in their daily duties. Demonstrating planning and resource management to ensure that Choices Homecare allocate resources to support the delivery of high-quality, people-focused services in your community. If you thrive in a fast paced and changing environment but tasked with achieving meaningful goals then our team needs you.

About Choices Homecare

We are seeking a Trusted Care Reviewer who will embody our PRIDE values and want to be part of a team that truly makes a difference. Choices Homecare are proudly part of the Optimo Care Group that supports service users across the UK with over 1,500 dedicated employees and a strong presence across multiple regions. We collaborate closely with local authorities, healthcare providers, and care professionals to deliver outcome-focused care.

Working hours: 09:00-17:00.

Location: Sheffield

Key Responsibilities of a Care Service Scheduler:

• Reviewing the changing needs of the people we care for.
• Supports providers in their discharge of duties and responsibilities under CQC regulation.
• Ensure that care plans are meet the needs and requirements of the people we care for with a focus on creating the least intrusive services and increase independence.
• Utilising the knowledge of Care Acts Eligibility Outcomes to achieve care plans that implement best practice.
• Working alongside the local authority to establish the impact that communities have on the positive contribution to the people we care for.
• Collaborating with the wider Community Health Care networks and Community Services to implement tailored support the people’s individual needs.
  
  

What You’ll Need:

• To uphold the Organisation’s vision & values and behaviour framework.
• To plan assessments, reassessments, and reviews for service users in line with organisation policies.
• Undertake regular reviews (initially between week 6 and 8, annually, and more frequently as and when needs change).
• To produce succinct, well-structured records using Sheffield City Council’s
• Care Plan Review Forms, clearly recording and reporting analysis and judgement to recommended temporary and permanent changes to care and support.
• Work collaboratively with the Living and Ageing Well teams to effect timely and responsive changes to people's care and support.
• Responding proactively in recognising people’s life challenges, working collaboratively with a range of multi-disciplinary teams to deliver appropriate and timely interventions which prevent crisis, promote wellbeing, and maintain independence.
• To build knowledge and understanding of the local neighborhood, recognising the positive contribution community-based assets can have on a person’s quality of life.
• To identify risks from presenting needs and report to Sheffield City Council as appropriate.
• To identify risk or incidence of potential abuse and report to Sheffield City Council.
• To identify cases which may require the involvement of a qualified social worker or qualified assessor, and report to Sheffield City Council.
• To work un-social hours as required by the demands of the work.
• Setting up of and updating service users’ details on Care Line Live to ensure information is up to date and thoroughly always completed.
• Provide actual figures of assessments/reassessments and telephone reviews carried out weekly to the Registered Manager.
• To communicate effectively with service users, staff, colleagues, GPs, Social Workers and other members of the multidisciplinary team to promote a high standard of care. Ensuring information is shared on a need-to-know basis and in the best interests of the service user.
• To ensure confidentiality of service user information in line with the organisation’s policy and procedures.
• To have a working knowledge of all relevant policies and procedures.
• To undertake on-call duties, as part of an agreed pre planned rota in order to provide an effective out of hours on-call service to support our central contact centre at a local level.
  
  

Benefits of Working with Choices Homecare:

• Comprehensive Training: Optimo learning academy - Ongoing training and development to help you grow within the role and the company.
• Career Progression: Opportunities for career advancement within our growing organisation.
• Supportive Team Environment: A friendly and supportive team committed to delivering the highest standard of care.
• Employee Assistance Program: Everyone receives the health assured EAP, ensuring professional support is always available for whatever life throws at you, because your wellbeing matters.
• Reward Gateway - Whether it is giving thanks to colleagues, celebrating meaningful anniversaries, or saving money on your day-to-day spending, our reward and recognition platform provides you with access to a wide range of non-salary benefits and genuine shopping discounts.
• £250 Refer-a-Friend Scheme: Receive a £250 bonus when you refer someone who successfully joins the team.
  
  

Our PRIDE Values:

• PERSON CENTRED - Putting the individual at the heart of our service.
• RESPONSIVE - Delivering well-coordinated and planned services that result in effective outcomes for individuals.
• INNOVATIVE - Continuously developing and improving our services to adapt to changing needs.
• DELIGHT - Ensuring every individual service user, customer, commissioner, and stakeholder is delighted by the service we provide.
• ENGAGEMENT -Providing opportunities for staff, service users, and stakeholders to fully engage in the life and direction of our organisation.
  
  

To Note:

• This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship your application will be rejected, and any provisional offer of employment withdrawn