UK Cruise Sales Consultant

Company Description

Brightsun Travel, established in 1986, provides comprehensive travel services including flights, hotels, holidays, travel insurance, tours, cruises, and car hire. Rated 'Excellent' on Trustpilot and trusted by millions of travellers, Brightsun Travel is renowned for its 24/7 customer service and best price guarantee.

We are the proud winner of the King’s Awards for Enterprise 2025 for International Trade, in recognition of our outstanding international growth!

We offer tailor-made holidays to global destinations and maintain strong partnerships with major airlines, hotel chains, and destination management companies. All our customers benefit from ATOL protection, ensuring complete financial security.

Role Description

We are currently hiring for a full-time Cruise Sales Consultant, available as a remote role or on-site at our London office. In this position, you will work closely with clients to understand their cruise travel requirements, offer personalised cruise options, and ensure a high level of customer satisfaction throughout the booking journey.

Daily responsibilities will include generating sales leads, responding to cruise enquiries, making reservations, and delivering outstanding customer service to ensure a seamless and enjoyable experience for every client.

Qualifications

Strong background in cruise holiday sales

Excellent customer service and communication skills

Ability to work effectively in an office-based environment or a self-managed remote role

Prior experience in the cruise travel industry is essential

Strong problem-solving abilities with a keen eye for detail

Role & Responsibilities

We are seeking an experienced Cruise Consultant to join our established holiday sales team. This role is ideal for someone with over three years’ experience in selling cruise holidays.

The successful candidate will have previously worked for a travel agency or tour operator, selling cruises with leading operators such as Royal Caribbean, P&O, Cunard and more. Product training will be provided, along with opportunities to visit cruise ships to gain deeper product knowledge.

This position involves selling to our UK-based customers, with the flexibility to adjust shifts as needed to meet demand. We offer FAM trips, ongoing training, and a hybrid working model for the right individual.

Day-to-Day Duties:

Arranging and crafting global cruises, including river cruises and cruise & stay holidays

Delivering exceptional service to both new and repeat clients

Account managing clients from initial enquiry through to post-travel follow-up

Building rapport with clients over the phone and understanding their travel needs

Tailor-made complete travel packages including flights, hotels, transfers, and other services

Building and maintaining strong relationships with clients and suppliers

Participating in all-expense-paid FAM trips to enhance product knowledge

Essential Requirements:

Minimum 3+ years of experience in selling cruise holidays in the UK market

Strong sales skills with a target-driven approach and motivation to earn incentives

Knowledge of any GDS (Global Distribution System) is required

Excellent English communication skills, both written and verbal

Interested in joining our team as we grow? Apply now!

Salary: Competitive, dependent on experience

Send your CV and cover letter to: [email protected]