UK Field Service Manager
Company
Location
London, England, United Kingdom
Posted At
8/1/2025
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Description
Company Description
TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology. At TOMRA, we value and encourage innovation, passion and responsibility in everything we do.
The TOMRA Group employs 5,000 people globally and is listed on the Oslo Stock Exchange (OSE: TOM). TOMRA was named Norway’s Most Innovative Business in 2023, number one in the list of the country’s top 25 companies.
TOMRA Collection is a leading innovator in the circular economy and Clean Loop Recycling. Founded on the invention of the world's first reverse vending machine, we are now responsible for approximately 85,000 installations across more than 60 markets. By providing an effective and efficient way of collecting, sorting and processing containers, TOMRA's reverse vending systems make it easy for consumers to recycle and contribute to a more sustainable planet.
In the UK, we are at a very exciting point in our journey, with the launch of a UK deposit return scheme in October 2027.
Due to this, we are recruiting for a Field Service Manager to join our growing team in London.
Job Description
Are you a people-first leader who thrives on operational excellence and building high-performing teams?
Join us at TOMRA as a Field Service Manager, where you’ll lead a dynamic team of Field Technicians within one of our UK regions. You’ll ensure our Reverse Vending Machines (RVMs) are running smoothly, customers are delighted, and your team is empowered to succeed.
This is more than a technical role — it’s about leadership, collaboration, and impact. You’ll shape service strategy, drive continuous improvement, and foster a culture of safety, inclusion, and growth.
🌱 Why Join Us?
You Bring
What can we offer you?
Please apply by sending us your CV, a few words about yourself, and why you are interested in the position and joining TOMRA. Please write this in the field "Message to Hiring Team".
TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, colour, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology. At TOMRA, we value and encourage innovation, passion and responsibility in everything we do.
The TOMRA Group employs 5,000 people globally and is listed on the Oslo Stock Exchange (OSE: TOM). TOMRA was named Norway’s Most Innovative Business in 2023, number one in the list of the country’s top 25 companies.
TOMRA Collection is a leading innovator in the circular economy and Clean Loop Recycling. Founded on the invention of the world's first reverse vending machine, we are now responsible for approximately 85,000 installations across more than 60 markets. By providing an effective and efficient way of collecting, sorting and processing containers, TOMRA's reverse vending systems make it easy for consumers to recycle and contribute to a more sustainable planet.
In the UK, we are at a very exciting point in our journey, with the launch of a UK deposit return scheme in October 2027.
Due to this, we are recruiting for a Field Service Manager to join our growing team in London.
Job Description
Are you a people-first leader who thrives on operational excellence and building high-performing teams?
Join us at TOMRA as a Field Service Manager, where you’ll lead a dynamic team of Field Technicians within one of our UK regions. You’ll ensure our Reverse Vending Machines (RVMs) are running smoothly, customers are delighted, and your team is empowered to succeed.
This is more than a technical role — it’s about leadership, collaboration, and impact. You’ll shape service strategy, drive continuous improvement, and foster a culture of safety, inclusion, and growth.
🌱 Why Join Us?
- Inclusive Culture: We value diverse perspectives and are committed to creating a workplace where everyone feels they belong.
- Empowered Leadership: You’ll be instrumental in setting up Service Management in the UK and then leading your region/zone and you'll have the support to grow your career.
- Purpose-Driven Work: Help us build a more sustainable future through innovative recycling technology.
- Career Growth: We invest in your development with structured onboarding, leadership coaching, and clear pathways to roles in senior operations, technical strategy, or cross-functional leadership.
- Leadership Development: Gain exposure to strategic decision-making and cross-functional collaboration.
- Mentorship & Training: Access to internal mentoring programs and ongoing technical and leadership training.
- Progression Pathways: Opportunities to move into regional or national leadership roles, project management, or operational excellence.
- Visibility & Impact: Work closely with senior leaders and make a tangible impact on TOMRA’s service delivery and sustainability mission.
- Lead and inspire your Field Service Team, ensuring excellent service delivery and customer satisfaction.
- Oversee scheduling, logistics, and uptime of RVMs across your zone.
- Manage budgets for tools, vehicles, and equipment while optimizing service efficiency.
- Collaborate with cross-functional teams to improve service processes and technical solutions.
- Recruit, onboard, and develop team members — creating a supportive and growth-oriented environment.
- Ensure compliance with health & safety standards and promote a culture of safety and care.
- Drive continuous improvement and innovation in service operations.
- Coordinate preventive maintenance and issue resolution for RVMs.
- Use scheduling tools to optimize technician routes and response times.
- Ensure all equipment meets local compliance and safety standards.
- Partner with technical and operations teams to enhance service quality.
- Communicate effectively across all levels — from technicians to senior stakeholders.
- Lead regular team meetings, toolbox talks, and development check-ins.
- Support after-hours service as part of a rotating on-call schedule.
You Bring
- Proven experience in field service, operations, or technical team leadership
- Strong communication and interpersonal skills to engage stakeholders at all levels
- A track record of developing and implementing service processes and leading successful teams
- Confidence in managing budgets, meeting deadlines, and driving performance metrics
- Customer-focused mindset with hands-on experience in service delivery or retail environments
- Visionary thinking that translates into clear business strategies and measurable goals
- Adaptability to thrive under pressure and in dynamic environments
- A proactive, inclusive leader who motivates and develops people
- A clear communicator who builds trust and drives collaboration
- Organized, solution-oriented, and committed to safety, quality, and customer satisfaction
What can we offer you?
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Birthday Leave
- Competitive salary and comprehensive benefits package, including:
- Health insurance (with the option to add family)
- Employer pension 10% non-contributory pension contributions
- Tenure Leave (can accrue more leave after from 5+ years of service)
- Birthday Leave
Please apply by sending us your CV, a few words about yourself, and why you are interested in the position and joining TOMRA. Please write this in the field "Message to Hiring Team".
TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, colour, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
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