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Overview
At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.
Why work at Spacelabs? Because lives depend on you! The primary function of the this role is to assist with the day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations and deliver excellent customer service.
Role Overview
The primary function of the this role is to assist with the day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations and deliver excellent customer service.
This position is a multi-functional role covering all activities relating to UK administration, enabling each team member to support each other at busy times and during periods of absences.
Responsibilities
This is a 12 Month Fixed Term Contract to cover maternity
Work as part of the Sales Administration team to ensure that all administrative duties are completed efficiently and accurately, according to company processes and policies.
- Processing orders, monitoring progress from start to finish covering booking in, scheduling, arranging deliveries (via courier or logistics companies) invoicing and credits.
- Respond to requests with product information, letters, literature, tender documents, quotations, order confirmations and invoices etc…as appropriate.
- Manage telephone calls, email communication and chats from colleagues and customers in a polite, professional and prompt manner providing a high level of customer service, with the ability to prioritise requests.
- Ensure that any queries are clearly documented and followed up in a timely manner.
- Monitoring and maintaining records for managing return of RGA’s.
- Identify, progress, chase, and resolution of any issues raised by customers and escalate where necessary.
- Keep the team and colleagues informed of customer issues, particularly where sensitivity is required e.g., deadlines, complaints.
- Support activities relating to Loan stock requests.
- To use CPQ and keep up to date the ERP and CRM system for tracking customer activity.
- Run, review and update reports and spreadsheets.
- Train and support others, follow existing processes and support new processes.
- Work closely with all departments to provide a high level of customer service, and to develop a harmonious, cooperative environment with the aim of exceeding customer expectations.
- Duties may be modified or assigned at any time to meet the needs of the business covering all aspects of UK Sales Administration.
- Flexibility in taking on ad-hoc and new tasks set by the Operations Admin Manager.
- To be well organised, making information easily accessible to others.
- To gain and use a working knowledge of the company, its products, and markets to the advantage of its customers and the business.
Qualifications
- Administration experience within a customer sales environment.
- Product awareness required with the ability and interest to recognise key products and common accessories
- Proactive, uses initiative, demonstrates self-motivation, and drive to increase sales and service opportunities.
- Must have good record keeping, strong attention to detail and administration skills.
- Problem solving skills, with the ability to identify the exact detail of a problem through rational processes and to be able to take steps to ensure a successful resolution.
- Excellent verbal and written communication skills with both internal & external customers
- Able to build good relationships at all levels with a positive and flexible approach, and to communicate effectively in a professional manner with other departments within the Company
- Proficient in the use of Microsoft Word, Excel and Outlook, experience with MFG Pro and CRM will be an advantage, but otherwise training will be provided.
- Strong communication skills with a clear, confident, and concise telephone manner, with a patient, friendly and supportive attitude
- Good organisational skills including prioritising workload and using own initiative with the ability to retain information due to the variety of tasks required of this role.
- To be a team player, connecting with colleagues who are remote, across the UK.
- Must be self-motivated when working alone.
- Promote whenever applicable the services and products of Spacelabs Healthcare Ltd.
- Adherence to health and safety practices and procedures and/or all other applicable regulations
