Underwriting Assistant

Job Title: Underwriting Assistant – Direct & Facultative

Entity: Rokstone Underwriting

Location: London

Who We Are

Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder, where we also hold a Lloyd’s Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs such as Novus, iSure and iFarm, each contributing to our commitment to redefining industry standards.

At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time.

We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop.

Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions.

Role Summary

We are seeking a detail-oriented and proactive Underwriting Assistant to support our Direct & Facultative (D&F) underwriting team. This role is integral to ensuring the smooth operation of underwriting processes, maintaining data accuracy, and delivering excellent service to brokers and internal stakeholders. This role will support the RIPPL framework and drive improvements in data quality, while maintaining a focus on underwriting training and capability development.

Role Accountabilities

• Assist underwriters with the preparation, processing, and administration of D&F submissions, quotes, and binders.
• Maintain accurate records in underwriting systems, ensuring timely data entry and updates.
• Liaise with brokers and clients to obtain necessary documentation and respond to queries.
• Support the coordination of internal compliance and audit requirements.
• Generate reports and summaries to support underwriting decisions and portfolio management.
• Monitor renewal lists and assist in the preparation of renewal documentation.
• Collaborate with other departments including claims, finance, and operations to ensure seamless workflow.
• Contribute to process improvement initiatives and support system enhancements.
• Support the RIPPL framework and drive improvements in data quality.
• Underwriter training and capability development.
• Any additional requirements assigned.

Role Requirements

• Previous experience in an underwriting support role, ideally within D&F or commercial insurance.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with underwriting systems (e.g. Genius, Salesforce, or similar).
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• A proactive and collaborative approach to work.

Skills and Abilities

• Educated to A-Level standard or equivalent; a degree in a relevant field is advantageous.
• Progress towards professional insurance qualifications (e.g. CII) is desirable.

Management Duties

• No

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

FCA Conduct Rules

Under the Senior Managers and Certification Regime the FCA and Aventum expects that:

1. You must act with integrity.
2. You must act with due skill, care and diligence.
3. You must be open and cooperative with the FCA, the PRA and other regulators.
4. You must pay due regard to the interests of customers and treat them fairly.
5. You must observe proper standards of market conduct.
6. You must act to deliver good outcomes for retail customers.