Underwriting Operations Analyst

Job Title: Underwriting Operations Analyst

Location: London (Hybrid working, 3 days in office)

Role Purpose:

This role is positioned to provide service and support to Underwriting and Underwriting Servicing areas. Supporting the Regional Service Manager, the Regional Services Senior Analyst will maintain oversite of Post Bind Proportional and Non-Proportional Treaty processing as well as Pre-Bind renewal activities. Giving support to our Controls and Audit Teams the RSSA will assist in maintaining the Genpact relationship across Pre and Post Bind, drive Data Quality and Quality Control standards and practices for the London Region.

Our Aspen Values are expected to be reflected in the delivery and performance of every role.

Key Responsibilities:

Policy, Process and Procedures:

• Shares knowhow within the team on pre bind, post bind, finance and credit control activities and acts as point of contact for the UW in absence of the Regional Service Manager.
• Is responsible for a range of duties and, as an experienced practitioner, completes transactions, within a broader range of value and complexity (making decisions within authority limits) to ensure that operational processes and/or individual transactions are appropriately executed and that files, documentation and related systems are properly maintained.

Environmental Awareness/Customer Focus:

• Consult with the Underwriters, outsourced UWS operations and internal operations to agree appropriate prioritization of individual workloads in order to ensure the ongoing support of Aspen Re's business requirements.
• Communicate with external clients about processing of items, including audits, endorsements, certificates, payments, outstanding premium etc.
• Understand relevant external clients and underwriting team requirements to ensure effective and efficient resolution of queries.
• Be involved in the delivery of appropriate business operations efficiency improvement projects.

Technical Performance:

• Develop the skills required to analyse, probe, and generate insights from appropriate data sources.
• Respond to complex and time sensitive requests both from internal, outsourced, and external sources.
• Perform QA of offshore data entry within agreed SLA's and report errors found.
• Respond to queries raised offshore and provide insights into why queries are emerging and make recommendations to reduce query volumes based on process/people.
• Ability to process complex broker/client accounts and giving guideline to outsourced teams.

People Management:

• Operate collaboratively with colleagues in the team to acquire and share knowledge and expertise, understand required standards of performance.
• Develops own knowledge of standard procedures and processes.
• Acts as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice.
• Acts in accordance with, and is an advocate of, the Aspen Values

Requirements & Skills:

• Relevant experience from a reinsurance background
• Exceptional knowledge of core (re)insurance principles, Reinsurance technical accounting and types of contract wordings
• An understanding of risk and underwriting concepts to support Underwriting Staff, justify MI and instruct outsourced operations teams as needed
• Good written and verbal communication skills
• Strong critical reasoning, numerical reasoning, problem solving, analytical and creative thinking skills
• Good Excel skills

About us:

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions. We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.

Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

We are committed to creating an inclusive recruitment experience. If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at [email protected] to discuss further.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.