Underwriting Operations Manager
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Underwriting Operations Manager (Fixed Term Contract – 12 months)
Are you a seasoned Underwriter with a passion for operational excellence and team development? Ready to take the reins in a senior leadership role where your expertise will shape the future of underwriting? We’re looking for an inspiring Underwriting Operations Manager here at OneFamily to lead, optimise, and innovate as we embark on an ambitious growth journey.
Your Mission
In this pivotal role, you’ll lead the charge in transforming our underwriting operations—mentoring talent, refining processes, and ensuring we deliver exceptional service to customers and intermediaries alike. You’ll be an instrumental voice in a close-knit underwriting team, using your expertise to help shape our future success
Key Accountabilities
Lead & Mentor: Manage and develop a small but mighty Underwriting Support Team (2 people), preparing them for future roles as trainee Underwriters.
Operational Oversight: Manage our Operational Underwriter and continuously optimise underwriting processes for efficiency and effectiveness.
Customer & Intermediary Excellence: Oversee all underwriting touchpoints—Post Issue, Reinstatements, Pre/Post Sale Enquiries, and Medical Evidence—ensuring timely, high-quality interactions.
Post-Issue Leadership: Oversee daily post-issue sampling and support case assessments as needed.
Stakeholder Support: Provide expert support to our intermediary and internal sales teams.
Process Innovation: Collaborate with the Underwriting Development Team to enhance question sets and rules.
Strategic Influence: Partner with the Head of Underwriting to shape future underwriting philosophies, especially around medical evidence referrals.
Audit & Compliance: Support reinsurer relationships and contribute to internal and external audits.
Performance Monitoring: Track and report on operational underwriting outcomes to drive continuous improvement.
What You Bring
Product Knowledge: Strong understanding of Life, Critical Illness, and TPD products (Income Protection knowledge a plus).
Underwriting Expertise: Proven experience with current underwriting authority for Life, CI, and TPD.
Market Insight: Solid grasp of the UK distribution, insurance, and reinsurance landscape.
Communication Skills: Confident communicator with stakeholders at all levels—internal and external.
Adaptability: Eagerness to learn and evolve with our medical evidence strategy.
Industry Awareness: Up-to-date knowledge of medical and underwriting developments in the UK market.
Why Join Us?
This is more than a job—it’s a chance to lead, innovate, and make a lasting impact. You’ll be part of a forward-thinking team that values collaboration, continuous improvement, and putting people first.
Join us and put your stamp on the future of OneFamily!
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