Urology Patient Pathway Coordinator - Fixed Term

Bristol, England, United Kingdom

7/30/2025

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Job Overview

An exciting opportunity has arisen in the Urology department to join our Endourology team as a Patient Pathway Coordinator.

The post holder will actively manage the administrative processes attached to patient treatment pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients. They will deliver a high-quality administration service, a positive patient experience, and excellent customer service.

Both written and verbal excellent communication skills are expected along with experience of maintaining databases and confidence in using Excel. The role requires someone who is proactive, willing to take ownership and accountability, and able to manage a high-volume workload.

The ideal candidate will need to be able to work in a calm, logical, organised and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.

Main duties of the job

It is a full-time post working alongside a multidisciplinary clinical team and admin team. We are looking for a dynamic, enthusiastic candidate who demonstrates knowledge and skills with a focus on maintaining and achieving high quality patient care. Strong interpersonal skills are essential as the role involves working closely within a multidisciplinary team.

Good organisational and communication skills, flexibility, accuracy, and the ability to work autonomously, with attention to detail, within a busy environment are key attributes. A good working knowledge of Excel is crucial to this role.

The post holder will be a team player who must promote and contribute towards achieving the Trust's objectives, and demonstrate our Trust Values, behaviors and standards.

Working for our organisation

The Endourology Urology team - Urology service is a fast paced service therefore attention to detail is a must along with a strong work ethic.

North Bristol NHS Trust is one of the largest trusts in the South West, with state of the art facilities provided at Southmead Hospital and the smaller Cossham hospital site.

Detailed Job Description And Main Responsibilities

To work as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trust’s Patients Access Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.

• To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trust’s computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient’s attendance and/or admission.
• As appropriate, schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s).
• Provide administrative support to consultant/clinical teams including the management of clinician’s diaries/timetables. Confirmation of consultant’s timetables to ensure that appropriate cover is available for all clinical sessions.
• To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.
• To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with the updated cancer strategy.
• To ensure that funding has been authorised for identified procedures prior to booking a patient for surgery.
• To ensure that kit necessary for procedures has been identified.
• To ensure that valuable theatre resources are utilised to maximum potential, including replacing short notice cancellations.
• To cancel patient appointments &/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy. Accurately record all cancellations and cancellation reasons
• Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate.
• Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.
• Be aware of correct booking processes which are being followed e.g. full booking/partial booking, accurate recording of elective/ non-elective activity
• Be aware of the needs and concerns of patients and to provide a friendly, efficient service to the patients. Use effective listing/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
• Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
• Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
• To undertake additional administrative tasks and responsibilities within the specialty/clinical division as required by [the division or assistant general manager].
• Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, Uniform Policy, taking appropriate account of patients’ rights and diversity and ensuring fair access to services.
• The post holder will undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the provision that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job
  
  

Person specification

Essential

Essential criteria

• GSCE in Maths and English (2)
• Prioritise own workload and work to tight deadlines (2) Good organistion skills (2) Ability to follow procedures (2) Lead a team (2)
• Confident in communicating with a broad range of individuals
  
  

Desirable criteria

• Understanding of National guidelines (2) Medical Terminology 2
• PAS System use (2) experience of working in the NHS or a similar organisation (2)
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

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North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.