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•Understand the customer journey front to back, acting as proxy for the customer and ensuring that the UX/UI is designed with the customer in mind
•Considers and reacts to customer research, and merchant feedback
•Performs discovery and design work for the ingestion of basic and premium AIS internally, supporting the franchises to adopt/utilise OB to optimise their current customer journeys, both short and long term
•Core focus is on the customer, their journey experience, removal of friction and ambiguity within the journey, ensuring streamless experiences and positive outcomes
•Identifies MI requirements
•Writes test scenarios, in collaboration with testing manager for business check outs
•Performs final business check outs, as required, as part of deployment/go live
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