User Experience Designer

Job Title: User Experience Designer

Contract: Permanent - Full Time

Location: Leeds(Hybrid)

Salary: £55,000 + depending on experience

We have a fantastic opportunity for an accomplished User Experience (UX) Designer to help us put user-centred design at the heart of how we work, ensuring our digital and omnichannel services consistently meet the needs of members and colleagues. Join us and you’ll have the opportunity to make a meaningful difference to the lives and careers of healthcare professionals across the world.

Main Responsibilities

• Help us embed and grow our UX design capability – setting standards, processes, and culture
• Design national and global end-to-end omnichannel and digital experiences that truly meet member and colleague needs
• Collaborate across the organisation – and externally – to ideate, prototype, test and improve our services
• Design and support UX research via our panel of members
• Design and run cross-functional workshops to establish user needs and find the best ways to meet them
• Create engaging visualisations to drive a common understanding of as-is and to-be services from both an internal and external perspective
• Drive brand-aligned UI consistency across our digital services
• Work closely with technical and project delivery teams to make the best use of technology and to optimise business processes
• Use data and research to design efficient UX solutions to key business problems
• Influence at senior levels and advocate for user-centred design and Design Thinking across the organisation

The Ideal Candidate

You will thrive in this role if you:

• Bring significant all-round experience designing complex omnichannel digital/telephony services or products
• Have a strong portfolio demonstrating research-led, user-centred design
• Are used to demonstrating the value of UX/UI design
• Feel confident setting up tools, workflows, and frameworks from scratch
• Are a clear communicator who can engage stakeholders and bring them on the journey
• Are familiar with contact centre operations and working with operational teams
• Have experience of working in a regulated environment
• Have a track record of mentoring and developing less experienced colleagues
• Are excited by the chance to make a lasting impact in a values-driven organisation

Package Description

Alongside a competitive salary dependant on experience you will also receive:

• Up to 20% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers