User Experience Researcher

A growing digital consultancy delivering complex transformation across central government is looking to appoint an experienced Senior User Researcher to strengthen its User Centred Design capability.

This is an opportunity to play a lead role on high profile, citizen facing services, working at the heart of policy led and operational transformation.

The Role

You will lead end to end research across large scale government programmes, shaping research strategy and ensuring insight drives practical service improvement. Working within multidisciplinary teams, you will engage senior stakeholders, contribute to service design decisions, and uphold best practice in accessibility and inclusive design.

Key Responsibilities

• Design and deliver qualitative and quantitative research programmes

• Lead research planning, fieldwork and synthesis

• Translate complex policy and service requirements into clear, actionable insight

• Engage confidently with senior civil servants and programme leadership

• Support and mentor more junior researchers within delivery teams

Experience Required

• Significant experience delivering user research within central government

• Strong understanding of GDS standards and service design principles

• Proven ability to lead research workstreams within agile environments

• Confidence operating in regulated, stakeholder heavy settings

• Clear, structured communication skills with senior audiences

This role offers the chance to join a respected consultancy with a strong government portfolio and a growing pipeline of transformation work.

If you are interested in discussing the opportunity in confidence, please apply with your CV or get in touch.