User Experience Researcher

Job Title: UX Researcher

Location: London

Mode of working: Hybrid (3 Days in the Office)

Duration: 8+ Months contract.

About the Role:

We are looking for an experienced UX Researcher to join our team and help shape merchant and consumer experiences across our digital platforms. This role will play a key part in delivering research-driven insights that influence product decisions, brand perception, and business growth in both B2B and B2C environments. The ideal candidate will have experience working in tech or large retail organizations, with a strong background in user testing, AI integration, and independent execution of research portfolios.

Key Responsibilities:

• Lead and execute end-to-end UX research initiatives across product life cycles — from discovery to validation.
• Design and conduct qualitative and quantitative user research including usability testing, interviews, field studies, surveys, and diary studies for both merchant-facing and consumer-facing products.
• Translate research findings into actionable insights that inform design, product, and business strategies.
• Conduct brand perception and brand assessment studies, evaluating how users interact with and interpret our brand across various touchpoints.
• Build and manage a portfolio of research projects and execute independently with minimal supervision.

Qualifications:

• 5+ years of experience as a UX Researcher or in a similar user-centered research role.
• Experience working in B2B platforms, especially with merchant experiences or enterprise users.
• Solid understanding of brand research, brand equity measurement, and how user experience intersects with brand perception.
• Expertise in user testing.
• Looking candidates from Bigger tech, eCommerce, or retail environments.
• Working knowledge of AI applications in UX, including familiarity with AI-powered user behavior tools.
• Ability to manage and deliver multiple research projects independently and on time.