User Researcher

About The Job You're Considering

As a User Researcher you will work within multidisciplinary teams to deliver high-quality digital services for our public sector client that meet the Government’s Digital by Default Service Standard. You will also have the opportunity to work for other clients in government and the private sector. You will devise and apply appropriate research strategies to generate focused insights to inform service development. You will work closely with designers, business analysts and software developers to turn user research data into actionable insights and user stories that influence product/service direction and prototype development. You will also develop user research strategies, work with project management to devise a research roadmap for the project and support delivery of the research plan, including leading this work where required.

Hybrid working

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home. You will be unable to work at home 100% of the time and will be expected to work from a Capgemini office a minimum of 2-days a week, and willing to travel as required by the role.

To be considered candidates must be based in the UK and have existing permission to work in the UK. Sponsorship will not be provided. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

The services we co-create are often transformational – the solution may not be obvious and the landscape is complex, so we are looking for individuals who can make sense where there is very little framework or direction.

• You will help the team understand the value of user research and ensure that they feel a shared ownership of the research output.
• Work with Service and Product Managers to devise appropriate research strategies to generate focused insights they need to inform service development.
• Develop user recruitment briefs with due consideration for all types of users including those who experience barriers to using your service.
• Plan, design and conduct research to test new service ideas (including interviews to probe context and needs, user requirements gathering, early-stage concept and prototype testing, guerrilla research and usability testing sessions).
• Design, script and analyse quantitative surveys, manage qualitative / quantitative research projects such as proposition development, visual identity and customer experience mapping.
• Present findings, recommendations and customer insights to senior decision makers. Help deliver a consistent user experience across a broad range of digital products and services.

Contribute to the continuous development and enhancement of products and services. Mentor junior User Researchers where necessary and participate in the wider user research community, building relationships with other User Researchers and identifying best practices we can adopt.

Your Skills And Experience

You will have extensive knowledge and proven experience of:

• Human Factors and User Centred Design
• Planning research, creating research plans, segmenting user populations, recruiting representative and valid samples and ensuring recruitment is inclusive.
• Familiar with managing, executing and analysing a range of human-focused research methods, e.g. usability testing, interviews, surveys, workshops
• Able to select the appropriate method for the context
• Review analytical data to identify users’ behaviours and areas of concern
• Identifying user needs and explaining these to decision makers
• Being a persuasive advocate for users, including those with accessibility requirements or potential barriers
• Acting as a mentor for other User Researchers and well as experience of line managing others.

Developing design personas

Experience of research in government contexts

Experience of GDS assurance events

Working in an agile development environment with designers, Perforance Analysts, business analysts and developers to create new digital products and services

Exploring hypotheses using methods such as A/B testing

Recognised expert across UX, and capable of leading research for a programme of work

Able to respond to any escalations/ provide support with challenging stakeholders

Able to contribute to service assessment sessions, and lead these as required

Desirable

• Expertise in, or the ability to lead user research projects and activities
• Experience of leading design sessions and integrating diverse perspectives
• Understand the strategic context of your work and how it aligns with broader project goals.
• Experience of working in other sectors
• Consultancy experience and demonstrable experience of opening-up new account spaces
• Multi-disciplinary design skills set
  
  

Qualifications

• User research related degree, or a related field or equivalent experience.

Relevant professional certifications or equivalent experience

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Disability confident employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
  
  

Please opt in during the application process.

What does "Get the Future you Want" mean for you

We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from st

rategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.