User Researcher

Introduction

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you’ll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You’ll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We Offer

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
  
  

Your Role And Responsibilities

We are seeking an Experience Consultant in Research to lead research efforts that uncover user insights and inform the design of engaging digital experiences. Your role will involve overseeing research projects, managing stakeholder expectations, and ensuring the delivery of actionable insights that drive product development and user experience improvements.

Responsibilities

• Lead the planning, execution, and analysis of research studies, including ethnographic, generative, and quantitative methods.
• Design and facilitate workshops, focus groups, and co-creation sessions to generate user-centric solutions.
• Analyze research data, creating reports and presentations that effectively communicate findings.
• Collaborate with designers, developers, and product managers to integrate user insights into the design process.
• Mentor junior researchers, providing guidance and feedback on their work.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Extensive experience with various research methodologies and tools.
• Strong analytical and communication skills, with a proven track record of presenting findings to diverse audiences.
• Passion for user-centered design and a deep understanding of user needs and behaviours.
• Experience of planning scoping conducting analysing and communicating user research throughout the Agile product development lifecycle.
• Experience of qualitative user research methods including usability testing ethnographic observation interviews surveys contextual inquiry and focus groups.
• Experience of working within an Agile scrum team working acrosss Designers Product Owners Developers and other Researchers to prioritise research opportunities to support the roadmap in a fast-paced rapidly changing environment.
• Able to demonstrate the ability to translate research findings into specific prioritised recommendations to improve product designs.
• Ability to manage multiple research projects and stakeholder expectations.
  
  

As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years. You must be able to hold or gain a UK government security clearance.