User Researcher

Made Tech wants to positively impact the future of the country by using technology to improve society. We believe being design-led can create positive outcomes in the public sector, through critical services enabled by technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery.

User Researchers are practitioners who collaborate with others to understand challenges faced by people and society. They often work within a multidisciplinary team to inform the design and deliver public services. They do this by contributing to user research activities with real people, ensuring what their team is learning in research informs the end-to-end design of a chosen service.

Location:

Any UK Office Hub (Bristol / London / Manchester / Swansea)

Key responsibilities

• Contributes to scoping activities for research that informs the design of public services so they are useful, usable and create successful outcomes
• Comfortable in qualitative / quantitative research methods & applying the most appropriate methods for on research deliveries
• On occasion, work alongside a Senior or Lead User Researcher on one/more research projects
• Conducts research with people that makes them comfortable sharing details of their lives, that teams must understand to design good services
• Is able to understand / interpret & apply basic analysis techniques to analyse research data into synthesised actionable findings, so that teams can confidently confirm or challenge their understandings of problems and ideas
• Can create research reports / artefacts, presentations and “show & tells” for teams and project stakeholders
• Involve whole teams in user research, to build their understanding and empathy for people using and running public services
• Show teams by doing, good habits for sharing research and making decisions
• Help define Made Tech design principles through delivering good public services

Practice

• Some experience in user centred, lean and agile research methodologies including:
• Usability testing
• Contextual enquiry
• Rapid research
• Survey development
• Measurable and evaluative research
• Accessibility and inclusive design
• Awareness of Made Tech’s research standards,GDS phases of project development, the MRS code of practice and GDPR
• Provide clear and informative communications with research participants, including sharing GDPR policies

Community

• Help define Made Tech design principles through delivering good public services
• Represent the community publicly and internally
• Contributes to communities of practice by discussing, sharing suggestions, approaches, ideas and sharing best practice
• Takes a proactive approach to learning (e.g. new research methods / analysis techniques) and shares knowledge back to the UR community.
• Proactively seeking feedback on own work and providing constructive feedback to colleagues

Key measures

• Delivery of good public services for users with clients
• Case studies of how to design and deliver good public services and outcomes
• Contribute to growth and happiness of the UCD community at Made Tech

Competencies

• Client Focus
• Drive to Deliver
• Learning and Mentoring
• Experienced in their Profession
• Facilitation

Job benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

30 days Holiday - we offer 30 days of paid annual leave plus bank holidays

Flexible Working Hours - we are flexible with what hours you work

Flexible Parental Leave - we offer flexible parental leave options

Remote Working - we offer part time remote working for all our staff

Paid counselling - we offer paid counselling as well as financial and legal advice

If successful, you will be required to undertake an SC clearance