User Researcher - Product -6 month FTC
Company
Location
Glasgow, Scotland, United Kingdom
Posted At
8/19/2025
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Description
About Skyscanner
Everyone loves travelling, but planning is not without its challenges. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily.
Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all.
Our vision? To be the world's number one travel ally. (Ambitious? Yes, but, hey, that's what got us here).
Now, we’re on the lookout for a Product-Focused User Researcher (Mixed Methods) — Skyscanner CX Team, to help us bring that vision to even more travellers.
About The Role
(Hybrid)
At Skyscanner, we're on a mission to shape the future of travel — and we believe deep user understanding is the foundation of every successful product. We're looking for a Product Researcher with a strong mixed-methods background to join our growing Customer Experience (CX) team and embed user insight at the core of product development.
As a member of our collaborative and fast-paced environment, you'll partner with senior stakeholders and cross-functional teams to generate actionable insights that shape product strategy, inform roadmaps, and drive innovation across our Accommodation, and Cars experiences.
What You’ll Be Doing
You will report to the Senior Research Manager for our Meta vertical (Flights, Accommodation, and Cars) and your work will directly influence the design and evolution of our products. Your core mission:
What It's Like Here
We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans, building things that help travellers explore the world a little easier.
Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better - and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all.
Sound like your kind of adventure? Apply now and help us shape the future of travel.
We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, please let us know. If you'd like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.
Everyone loves travelling, but planning is not without its challenges. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily.
Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all.
Our vision? To be the world's number one travel ally. (Ambitious? Yes, but, hey, that's what got us here).
Now, we’re on the lookout for a Product-Focused User Researcher (Mixed Methods) — Skyscanner CX Team, to help us bring that vision to even more travellers.
About The Role
(Hybrid)
At Skyscanner, we're on a mission to shape the future of travel — and we believe deep user understanding is the foundation of every successful product. We're looking for a Product Researcher with a strong mixed-methods background to join our growing Customer Experience (CX) team and embed user insight at the core of product development.
As a member of our collaborative and fast-paced environment, you'll partner with senior stakeholders and cross-functional teams to generate actionable insights that shape product strategy, inform roadmaps, and drive innovation across our Accommodation, and Cars experiences.
What You’ll Be Doing
You will report to the Senior Research Manager for our Meta vertical (Flights, Accommodation, and Cars) and your work will directly influence the design and evolution of our products. Your core mission:
- Lead end-to-end product research initiatives using qualitative and quantitative methods such as usability testing, user interviews, surveys, diary studies, and workshops.
- Translate user insights into clear, actionable product recommendations that influence strategic decisions, feature prioritization, and roadmap planning.
- Work closely with Product Managers, Designers, Engineers, and Data Scientists to shape hypotheses, identify user problems, and validate solutions at every stage of development.
- Collaborate with Analytics and Market Intelligence teams to triangulate user behavior, usage data, and emerging trends.
- Help teams measure and monitor user impact over time — from launch through optimization — and ensure continuous learning loops are in place.
- Champion the user's voice across the product lifecycle, advocating for evidence-based decisions, scalable improvements, and sustainable growth.
- You bring proven experience conducting product research in fast-moving, high-impact environments (e.g., tech, ecommerce, travel).
- You’re confident designing and executing research that informs everything from strategic bets to tactical execution.
- You thrive at translating complex user needs into compelling narratives and recommendations that resonate with product teams and executives.
- You’re comfortable working in ambiguity, proactively identifying research opportunities and advocating for them with influence.
- You have strong communication and presentation skills, and can tailor insights for different audiences — from designers to C-level stakeholders.
- You have a deep curiosity about how users behave, think, and feel — and a strong grasp of how that translates into product success.
- A growth mindset, collaborative spirit, and strong product intuition are second nature to you.
- Bonus: experience in travel tech or ecommerce and familiarity with experimentation frameworks, A/B testing, or metrics-driven development.
- A collaborative, supportive team that values research and its impact on the traveller experience.
- The opportunity to shape real product decisions used by millions of travellers.
- Room to experiment, stretch your skills, and grow within a team that champions continuous learning.
- A hybrid, flexible work model based around our UK and Barcelona hubs — typically two days in the office per week.
What It's Like Here
We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans, building things that help travellers explore the world a little easier.
Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better - and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all.
Sound like your kind of adventure? Apply now and help us shape the future of travel.
We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, please let us know. If you'd like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.
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