UX Designer (Public Sector)

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

We are seeking a seasoned UX Designer with a minimum of 4 years of professional experience to join our team. The ideal candidate will have a strong background in designing digital products and services for public sector organizations or government agencies.

Responsibilities

• Lead the user-centered design process from ideation to implementation, ensuring all design solutions meet the specific needs and challenges of public sector projects.
• Develop deep empathy for users through research and user testing, creating personas, user journey maps, and prototypes to inform design decisions.
• Work closely with cross-functional teams including product managers, developers, and stakeholders to translate complex information into intuitive, accessible interfaces.
• Advocate for evidence-based design decisions, using data and user insights to support your work and influence strategy.
• Contribute to the continuous improvement and evolution of our digital services, staying abreast of emerging trends, technologies, and best practices in UX design.
• Ensure all designs adhere to accessibility guidelines (WCAG 2.1) and are compliant with relevant public sector standards and regulations.
• Collaborate with internal teams to plan and execute usability testing to validate design decisions and ensure ongoing service improvement.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Bachelor's degree in User Experience Design, Human-Computer Interaction, or a related field. A Master's degree would be an asset.
• At least 4 years of professional experience as a UX Designer, with a proven track record in the public sector or a government agency (GDS).
• Proficiency in UX design tools such as Sketch, Figma, Adobe XD, InVision, and prototyping tools.
• Strong understanding of user-centered design principles and methodologies, including but not limited to, user research, information architecture, interaction design, and visual design.
• Demonstrated ability to create wireframes, prototypes, and high-fidelity mockups that effectively communicate design intent.
• Experience conducting user research, usability testing, and iterative design.
• Excellent communication skills, with the ability to articulate design decisions and rationale to both technical and non-technical stakeholders.
• Knowledge of government digital service standards and accessibility guidelines is preferred.
• Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
  
  

Join us in our mission to enhance public sector digital services and positively impact citizens' lives. If you possess a passion for user-centered design and a commitment to public service, we'd love to hear from you.

IBM Research is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*Note: Only candidates with experience in public sector or government agency will be considered for this position.*

Preferred Technical And Professional Experience

/