Job Description
Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So, we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.
Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organisation, and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.
Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will impact us as a company, as well as our clients and our business partners around the world.
This role sits within the Research Team, which itself is part of the Design & Customer Experience (DCE) Team primarily based in London but with potential to cover other EU markets. As a UX Researcher within International Consumer Banking, you will be at the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive working in tribes and squads that focus on delivering specific products and projects.
Responsibilities Include
- Conduct user research in a given product area and work closely with Design, Content, Product and Engineering
- Advocate and provide guidance how to use customer insights and data to inform decisions
- Present and communicate user research and recommendations to the larger organisation
- Contribute to best practices, research methodologies and frameworks to drive efficiency across the organisation
- Being an advocate for the customer and foster a shared understanding of customer first approach in the organization
- Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
- Contribute and advice on research plans and overall user research strategy and methods
- Manage and conduct generative and evaluative research
- Conduct independent research on multiple aspects of products and experiences
- Understand and incorporate complex technical and business requirements into research.
Requirements
- Hands-on experience in roles as user/ UX researcher
- Experienced in a wide range of exploratory and evaluative research methods
- User research methods in product and/ or service development
- Experience scaling research processes and defining best practice
- Passion for championing the customersIn-depth understanding of UX, UI, design
- Critical-thinking and problem-solving skills
- Solid communication and interpersonal skills
- Ability to communicate research insights to different stakeholders
- Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
- Team work: Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders
- Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience
- Additional language skills a plus
- Strong senior stakeholder management skills
- Experience of retail banking, fintech or similar areas is a plus
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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
