About The Role
Working in Vehicle Solutions, part of Motability Operations Limited, the UK’s largest vehicle leasing company, the Vehicle Condition Manager will support operations at all VS centres processing vehicles for sale via mfldirect sale channels.
You will work with onsite teams to ensure compliance with MO guidance in respect of initial inspection and subsequent condition management activity, to ensure that the appropriate repair methods are utilised, that centres achieve target sale channel volumes, in line with the agreed kpi’s and to the required standard.
Key Accountabilities
- Validation of initial inspections, thereafter, authorising and monitoring the required condition management activity.
- Ensuring that repair methods identified are appropriate, and that centres are working towards delivering the most cost-effective outcomes.
- Working with onsite teams to ensure that vehicles are processed in a timely manner, in line with the agreed kpi’s for each aspect of the process.
- Carrying out regular inspections of completed vehicles, to ensure that the appropriate standards are being adhered to, and that post-sale claims are at acceptable levels.
- Identifying trends impacting performance against all kpi’s, as well as post-sale claims.
- Sharing intel in respect of such trends, with other VS and VRM colleagues and teams.
- Running regular performance review meetings with Partners, utilising data to report against completed volume targets and the agreed kpi’s.
About You
You will engage with Management Teams at the centres, regularly reviewing performance of all aspects of the service, and proactively seek opportunities to improve both the process and outcomes.
You will be mindful of costs, working to drive down the average cost per unit, to ensure that VS deliver the maximum net benefit in respect of vehicles processed and sold via mfldirect.
You will have quality and continuous improvement at the heart of everything you do, and through regular interactions with centre teams, ensure that post-sale claims receive a high-level of focus, and any trends or issues impacting quality are identified and resolved, to ensure that the appropriate completion standards are achieved.
You are self-organised, structured and methodical in your approach.
Minimum Criteria
- Previous experience in a high volume, vehicle reconditioning operation preparing vehicles to varying completion standards.
- Experience of system-based damage estimation.
- Proficient in Microsoft software, specifically Excel and Powerpoint.
- Knowledge of latest repair techniques and methods.
- Excellent communication skills and able to communicate effectively at all levels of the organisation.
- Experience of managing Supplier / Partner performance, utilising MI to monitor kpi’s and subsequently presenting findings.
- Full Driving Licence.
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day
- We find solutions
- We drive change
- We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations Team Member, You Can Expect
- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
- Funded health screening for over 50s
- 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
- Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
- Dental Insurance
- Health and cancer screenings for you and your partner
- Discounted gym memberships
- Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
