Vendor Manager, Internal Delivery Partners

Connect to your Industry

Do you thrive in complex, global environments where your strategic vision and influencing skills drive impactful change? Are you passionate about optimising performance and unlocking value through strategic partnerships? If so, Deloitte has an exciting opportunity for you.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Deloitte is seeking a highly motivated and experienced manager to lead the performance, commercial and compliance management of our Internal Delivery Partners. This role is pivotal in ensuring we leverage our internal capabilities effectively and efficiently to deliver exceptional customer service within Enabling Functions. As the UK subject matter expert on all topics concerning our Internal Delivery Partners spanning a wide range of Technology and Business services you will play a decisive role in shaping and governing over £100m of spend across a complex landscape.

Key Responsibilities:

Commercial Management:

• Ensure full transparency on Internal Delivery Partner costs and pricing models, developing and implementing robust cost management strategies to optimise spend.
• Perform comprehensive spend analysis of Internal Delivery Partner and Third-Party contracts and use analytical techniques to identify trends, anomalies, and areas for cost reduction. Develop and present detailed reports and recommendations to senior leadership, including cost-benefit analyses, ROI projections and ongoing benefits tracking.
• Negotiate solid commercial terms with Internal Delivery Partners, ensuring value and mitigating financial risks for the Enabling Functions organisation.
• Proficient understanding of various software and service licensing & delivery models to drive accountability and value for money from our Technology Internal Delivery Partners.
• Oversee and ensure accurate invoice and payment validation for Internal Delivery Partner engagements, ensuring compliance with internal controls.
• Collaborate with service owners across Deloitte to foster a comprehensive understanding of their Internal Delivery Partner resource requirements, while promoting commercially minded decision-making.
• Develop and maintain deep expertise in the service catalogues of the Internal Delivery Partners in scope, acting as a knowledge resource for stakeholders.

Performance & Relationship Management:

• Act as a trusted advisor to senior stakeholders, building strong relationships and leveraging data-driven insights to inform strategic decision-making on Internal Delivery Partner engagements.
• Collaboratively develop and implement performance improvement plans with Internal Delivery Partners by strategically defining, tracking, and analysing key performance indicators (KPIs).
• Proactively addressing performance gaps, leveraging influencing skills to drive impactful change within a complex, matrixed environment fostering a culture of continuous service improvement.
• Lead strategic transformation activities within the Internal Delivery Partner landscape to optimise service delivery, efficiency, and value generation for Enabling Functions.

Third Party Vendors:

• In addition to managing Internal Delivery Partners, this role may require overseeing specific projects or services delivered by third-party vendors.

Connect to your skills and professional experience

You’re a natural trusted advisor. Someone who acts as a role model and encourages a culture of innovation that values the ideas and opinions of others. You will display integrity and accountability for the services provided and be able to build and maintain positive relationships with colleagues, stakeholders and our Internal Delivery Partners.

Experience & Expertise:

• Proven track record of success in a Vendor Management/Performance Management/Service Delivery or equivalent role, ideally within a global professional services or consulting, or equivalent environment.
• Demonstrable problem-solving and analytical skills, including root cause analysis and resolution of complex cross-functional issues, coupled with the ability to perform complex data analysis, financial modelling, forecasting, and reporting.
• Demonstrated ability to influence senior stakeholders on complex financial and operational decisions, driving consensus and securing buy-in for strategic initiatives that maximize value and mitigate risk.
• Deep expertise in contract lifecycle management, including negotiation, interpretation, and enforcement of complex contractual provisions, service level agreements (SLAs), and performance metrics.
• Possesses a strong grasp of financial management principles and a demonstrated ability to leverage analytical skills, such as forecasting and cost optimisation, to extract meaningful insights that drive effective decision-making processes.

Collaboration & influence:

• Adept at navigating complex stakeholder environments across business units and geographies building consensus and fostering trust-based relationships with senior stakeholders to drive strategic alignment and achieve common objectives.
• Exceptional communication and presentation skills, with the ability to synthesize complex data and insights into compelling narratives that inform and influence senior leadership decision making.

Strategic & Innovative Mindset:

• Passion for driving innovation and continuous improvement within service delivery models, leveraging technology and best practices to optimize performance and enhance value for the organization.
• Strategic thinker with a proactive approach to identifying and mitigating potential risks, anticipating future needs, and developing innovative solutions to complex challenges.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm." - Lisa, Enabling Functions

Our hybrid working policy

You’ll be based in one of our regionally offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

For a full job description please visit our online Deloitte Careers portal.