The Midland Hotel Manchester is looking for an experienced Venue Director - Come and join the team!
As a Venue Director you will lead and inspire your team to optimise sales, profitability and guest service. You will have a structured approach with appropriate focus on compliance with relevant company polices, standards and employment principles. You will look after the strategic planning of all retail (food and beverage) for the venue.
Some Of The Perks You Could Enjoy Include
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Key Responsibilities
- Review competitor activity and market trends which may impact our operation and make suggestions to evolve / keep ahead of ‘the curve’.
- Taking Ownership of the day to day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation for celebrated customer experiences
- Oversee and ensure that all services within remit are ready for operation at specific time and to the agreed standard.
- Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs that is infections throughout your team.
- Regular monitoring and development of each department to ensure that food quality, presentation, staffing reviews and consistent standards are maintained according to Leonardo culture.
- Lead the H&S culture and compliance across the venue - monitor and maintain the Health and Safety policy, process and culture across the venue
- Brand, operate and further develop consistently high brand standards within each area
- Champion the guest focused culture, continually sharing and acting on customer feedback
- Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality
- Conduct regular performance reviews and talent management / succession planning activity, based on agreed and measurable KPI’s. Oversee and drive the training plan and activity with your team
- Ensure effective team communication flows (in all directions) throughout the venue
- Recognise and celebrate success.
- HR compliance, work closely with the HR team to ensure complete and consistently effective adherence to all legal obligations
- Financially accountable for all costs and profitability of the venue. Be in control of all operating costs in line with set targets
- Frequent review of performance statistics to identify opportunities for growth/ remedial actions, with tactical plans in place to address
- Ensure competent levels of commercial understanding and awareness through Line Managers and their teams.
What We Are Looking For
- Must have experience in a similar role and demonstrated industry / business awareness
- Exudes confidence, energy and charisma
- Naturally confident leader, with management experience to inspire operational teams to deliver results
- Positive and passionate focus on food – a natural flare for hospitality
- Experienced in leading the implementation of projects and change programmes
- Comfortable working within brand guidelines to deliver results
- Excellent communication and interpersonal skills – able to influence all stakeholder levels
- Previous P&L accountability and evidence of commercial acumen; entrepreneurial spirit
- Can effectively switch between being the leader and a team player according to the situation at hand
- Structured approach but also demonstrates flexibility and agility
- Calm and resilient - Not deterred by an’ unforeseen challenge’
- Strong problem solving skills
- Willing to work evenings and weekends as required
- Ability to work under pressure and make sound decisions in fast-paced environment
- Standard driven and detail-oriented with the ability to meet financial targets, organise and plan ahead
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to
come join us!
About The Midland Hotel
Situated in the heart of the city, The Midland is a luxury hotel in Manchester like no other. Host to an array of Kings, Queens, Presidents and Prime Ministers over the years, you can rest assured knowing that you'll be staying in one of most iconic and historic hotels in Manchester.
As a four star hotel, The Midland features 312 pristine bedrooms, two award-winning restaurants, Adam Reid at the French and Mr Cooper's, an elegant Tea Room, a newly refurbished bar and lounge and 14 impressive conference and meeting rooms to fulfil all your business needs.
If you're looking to make the most of your time in Manchester, look no further than The Midland Hotel. Our guests will also benefit from our award-winning luxurious spa, The Spa At The Midland. Designed with relaxation in mind, our tranquil spa offers a wide range of treatments including our unique Rasul Spa experience.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values:
Consistent, Friendly, Genuine, Positive and Willing
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
