We are looking for a friendly and compassionate Veterinary Receptionist who is dedicated to providing exceptional client care to join our team in Cwmbran.
As an essential part of our practice team you will be responsible for:
- Taking phone calls, answering queries and booking appointments
- Greeting clients and their pets on arrival
- Check-in patients and verify their information
- Update patient records and ensure attention to detail
- Process payments and maintain accurate financial records
- Dispensing medication
- Maintain cleanliness of reception area and consult rooms
- Administration duties such as emails and signing up clients to our Pet Health Plan.
Why join us?
Wellpets Veterinary Practice is a dedicated, RCVS Accredited small animal practice located in Fairwater, Cwmbran. We take great pride in delivering exceptional care to both our patients and their owners, ensuring that every visit is met with compassion and professionalism. As a close-knit, supportive team, we foster a fun and collaborative working environment where each team member is valued and encouraged to grow. Our commitment to excellent patient care, along with our strong relationships with clients, allows us to create a positive experience for everyone who walks through our doors.
More about you
We are looking for someone who is organised, able to multitask in a busy environment and someone who can demonstrate a good level of interpersonal skills. Previous experience in a similar role is an advantage but not essential as full training will be provided.
Working pattern
You will work 30 hours per week, arranged on a rota. Working hours between 8 am and 7 pm Mon-Fri plus 1 in 4 Saturday shifts 8.30 am - 1 pm
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Up to £19,113.53 DOE
