Vice President of Customer Success, EMEA

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Vice President of Customer Success, EMEA

The Vice President of Customer Success is a senior resource within our Customer Success and Customer Experience group. This role is responsible for setting up new customer success team members for success with a focus on onboarding and training. In addition, this individual will contribute to the team by providing guidance, best practices, troubleshooting, and mentorship to the rest of the team. Ad-hoc managerial projects are also part of the overall scope of this position.

What you’ll do:

• Lead onboarding, ramp and management of local CreatorIQ Customer Success. Managers. This includes function roles and responsibilities, and platform best practices
• Be a point of contact for key customers as an owner and customer escalations during adoption and management challenges.
• Contribute to the internal knowledge share, specifically for the Customer Success team, including processes, strategic guidance, and platform best practices.
• Train, delegate, monitor, and motivate team members effectively to ensure a stable customer experience.
• Ensure all team members are providing account updates in tracking tools and assist them with any hurdles that may arise.
• Identify and drive tactical initiatives to enhance productivity, customer satisfaction, growth, and process improvements.
  
  

Who you are and what you’ll need for this position:

• Minimum 7-10+ years of large Enterprise SaaS customer success and account management experience
• Proactive, willing to take initiative, flexible, fast learner, able to lead a customer success team through challenges to ultimately deliver a satisfied customer
• Demonstrate experience mentoring new teammates and guiding them through customer challenges
• Enthusiastic, professional, with a focus on customer excellence
• Problem solving and solutions driven
• Ability to adapt and operate effectively in ambiguous or rapidly changing environments
• Capable to work effectively under tight deadlines and juggle several priorities and projects
  
  

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

Compensation Range: £120K - £130K