Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
Please visit our website for more information - mufgemea.com.
NUMBER OF DIRECT REPORTS
After probation 1
OVERALL PURPOSE OF THE ROLE
Responsible for overseeing and reporting on the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of MUFG’s strategic objectives. This framework covers regulatory requirements across the UK (FCA/PRA) and the EU Digital Operational Resilience Act (DORA).
Responsible for establishing collaborative relationships across MUFG entities in the UK and Europe, using excellent interpersonal and leadership skills, the role will influence and advise senior management to realise intended benefits.
The role holder will support the ongoing maturity of the Operational Resilience Framework, in particular utilising the Framework to assess the impact of Change projects within the business from an operational resilience perspective. The role holder will also work closely with different MUFG entities to support the delivery of DORA requirements and work to develop a strong capability in the first line of defence
The role holder will have detailed knowledge of the UK Operational Resilience Policy Statements (FCA & PRA) and DORA (EU). Role holder will have demonstrable experience of successfully establishing Operational Resilience frameworks and capabilities in similar financial services institutions, including working with Change functions or projects.
Duties And Responsibilities
Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of MUFG’s strategic objectives. Specific responsibilities include:
- Responsible for building awareness and understanding of Operational Resilience across the firm, ensuring on line LEAP training is kept up to date and delivered on an annual basis.
- Responsible for maintaining strong collaborative relationships with key stakeholders, helping Service Owners, Resource Owners and Operational Resilience Coordinators perform their duties in line with regulatory expectations.
- Responsible for coordinating operational resilience governance forums including:
- Maintaining diary entries, attendance tracking and membership.
- Papers across different areas of the business in time for socialisation to members.
- Manage actions and decisions as part of minute taking.
- Ensure regular Management Information is up to date and correct.
- Responsible for ensuring all documentation related to operational resilience is updated in line with governance and regulatory requirements, including:
- Policy
- Framework
- Procedures
- Self-Assessment
- Report on ICT Risk Management
- Responsible for the enhancement and overall development of management information in relation to operational resilience.
- Be the central point of contact for Change Management projects and lead on providing assurance around operational resilience requirements across the project lifecycle, including assessing where Changes would have a material impact on Important Business Services (IBS) or Critical or Important Functions (CIF).
- Support the creation of the UK Operational Resilience Regulatory Self-Assessment:
- Ensure the annual regulatory self-assessment contain up to date information to support the overall assessment of the organisation’s resilience status;
- Coordinate internal governance and approval.
- Be the central point of contact for all internal audits, ensuring submission of evidence as part of the scoping is fit for purpose as well as tracking management action plans (MAP) and submitting evidence for closure
- Central point of contact for operational resilience regulatory changes on the horizon, conducting an impact analysis, updating the relevant tool and working with the head of Operational resilience on tracking, and reporting
- Overseeing the production and on-going management of inter-affiliate agreements
Skills and knowledge required:
- Technical knowledge
- Detailed knowledge of the Operational Resilience Policy Statements (March 2021)
- Knowledge of EU Digital Operational Resilience Act requirements.
- Knowledge of Operational Risk, methodologies and best practice
- Knowledge of the Business Continuity and Crisis Management methodologies and best practice
- Experience of working with Change projects or functions
- Understanding of project development lifecycle / change management methodologies.
- Leadership skills
- Ability to identify and resolve risks and issues, or prompt escalation to management if they are not able to be resolved
- Use project management experience and knowledge to drive focus on effective and timely delivery of activities, managing the critical path and reporting regularly on status of deliverables
- Ability to develop solutions to complex problems and makes recommendations to management
- Communication & Influencing skills
- Advocate for operational resilience and builds strong relationships with senior stakeholders across all business areas to ensure deliver and embedder of operational resilience throughout the organisation
- Ability to build collaborative relationships across the business, working closely with internal stakeholders
- Strong interpersonal and leadership skills, persuades and includes others using a range of approaches to achieve deliverables
- No qualifications required; qualified through experience
Where required, the role holder will also:
- Contribute to the Operational Resilience team’s (Op Res) performance, ensuring compliance with the organisations governance policies and procedures.
- Support the design, planning and implementation of the overall Op Res framework across EHQ (and within the EMEA region) to a level expected by our local regulators and at a level in line with our peers, including the update of relevant procedures and policies.
- Develop and deliver short and the medium-term objectives/actions within the ORe framework.
- Ensure that the ORe objectives are in line with the agreed budget, including training & expectations.
- Analyse the risk and effectiveness of the regions Op Res reporting arrangements, and identify/escalate appropriate actions to improve the overall reporting for the unction.
- Build close and continuous relationships with key individuals within the First, Second and Third Lines, and ensure their ORe weaknesses and concerns are addressed proactively.
- Develop and enhance staff training as required.
- Provide regular updates on progress under the Op Res Governance structure and as well as key forums/committees. Contribute to the Op Res governance for business activity to influence business strategy for the region and globally.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
