Vice President, Pricing & Engagement Strategy

WE ARE

SoftServe is a digital authority that advises and provides at the cutting-edge of technology. We empower enterprises and software companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy. With expertise across healthcare, retail, media, financial services, software, and more, we implement end- to-end solutions to deliver the innovation, quality, and speed that our clients’ users expect.

We are looking for an experienced Vice President of Pricing & Engagement Strategy who will be responsible for developing and leading the company’s pricing architecture and customer engagement strategies. This role combines commercial acumen, strategic thinking, and cross-functional leadership to drive value creation through how we package, price, and deliver our services.

YOU ARE

a professional with:

• 10+ years of experience in pricing, commercial strategy, enterprise sales operations, or consulting;
• Proven track record in a B2B technology or software services company;
• Experience designing pricing models for services or complex solutions (not just product/SaaS pricing);
• Strong analytical, financial modeling, and strategic thinking skills;
• Exceptional communication and stakeholder management abilities;
• Experience working in or with deal desk functions, and client negotiations.

Additional qualifications:

• MBA or relevant advanced degree;
• Experience in value-based selling or outcome-based pricing;
• Familiarity with tools like Salesforce, CPQ systems, pricing software, and BI platforms.

YOU WANT TO WORK WITH

1. Pricing Strategy & Optimization

• Develop and maintain flexible, competitive pricing models tailored to various service lines (e.g., T&M, fixed bid, value-based);
• Conduct market and competitor pricing analysis to inform strategic decisions;
• Partner with sales and finance to define pricing guidelines, rate cards, and discounting thresholds;
• Support large/strategic deals with customized pricing proposals and value models;
• Lead the evaluation and rollout of new monetization models (e.g., subscription, usage-based, performance-based).

2. Client Engagement Strategy

• Define client segmentation models and engagement frameworks to maximize lifetime value;
• Partner with sales, delivery, and customer success to develop onboarding, retention, and growth playbooks;
• Implement mechanisms for voice-of-customer and customer health monitoring;
• Ensure consistent value messaging and delivery throughout the client lifecycle.

3. Deal Desk & Commercial Governance

• Establish and lead a deal desk function to manage non-standard pricing, commercial risk, and margin protection;
• Create and enforce governance policies for pricing exceptions, contract terms, and revenue recognition;
• Support deal reviews and executive approvals for key enterprise opportunities.

4. Enablement & Analytics

• Equip GTM teams with tools, templates, training, and content to articulate value and negotiate effectively;
• Track and report pricing performance KPIs: margin, deal win rate, renewal rates, and customer LTV;
• Collaborate on financial modeling and forecasting to support executive planning.

5. Leadership & Cross-Functional Collaboration

• Collaborate closely with executives in Sales, Finance, Services, Legal, Delivery, and Customer Success;
• Contribute to go-to-market strategy and service innovation planning.

WE OFFER

• Competitive compensation and performance bonuses;
• Comprehensive benefits (health, PTO, etc.);
• Flexible work environment (remote/hybrid);
• Opportunity to shape the commercial future of a fast-scaling tech company.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.