Visitor Experience and Operations Manager

Job Type: Permanent

Salary: Up to £38,010 per annum, depending on experience

Hours: 35 hours/5 days per week, including weekends, evenings and bank holidays on a rota basis.

Location: This role is based on site at the museum, but there will be times when it may be appropriate for the post-holder to work from home, and this will be agreed in advance on an ad hoc basis.

Deadline: 01/02/26 23:59

Overview

We are looking for a confident and highly motivated Visitor Experience and Operations Manager who enjoys leading and coaching a visitor experience team to deliver an exceptional welcome and effective operations.

The Visitor Experience department is the largest team in the museum and is responsible for welcoming and engaging visitors, supporting delivery of exhibitions, programmes and events and maximising income from ticket, gift aid and membership sales and donations.

Job scope

The Visitor Experience & Operations Manager is instrumental in working across the museum to plan and deliver staffing requirements. The role ensures an excellent welcome and high standards of customer service are delivered across the team, and that income from visitors is maximised.

Closing Date: Sunday 01 February (midnight)

Interviews: Monday 16 February

Application process

For all the latest job vacancies at the Design Museum, please visit our Careers page to apply via our online portal: [https://careers.designmuseum.org/vacancies]

If you encounter any issues while completing your application, please email peopleteam@designmuseum.org before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).

Please note we are not able to accept other forms of application for our job roles.