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This is a great opportunity to be part of the magic of theatre. Join our Visitor Experience team and you will be at the forefront of delivering the front of house magic and exceptional visitor experience that we pride ourselves on. We need your passion and enthusiasm to engage with our visitors and help them create memories that will last a lifetime.
Our Visitor Experience team are at the heart of our organisation, welcoming visitors, keeping everyone safe and delivering on sales goals. As a team member you’ll be a professional and positive presence working across all areas of Front of House including the auditorium, bars and event spaces. You should aim to exceed expectations and help deliver those goosebump moments to visitors. You’ll also help ensure a safe working environment by following our procedures and standards across licensing and health & safety.
Whether welcoming visitors, scanning tickets, serving on our bars or keeping our audience safe and comfortable in the auditorium, you will be an ambassador for the Hippodrome, delivering our values and behaviours in everything that you do. You will be knowledgeable about our shows and theatre and passionate about consistently delivering exceptional visitor experience in a safe and inviting environment. We will look to you to add value by selling our full range of items, promotions, tickets and merchandise too.
This role will involve working in all Visitor Services areas including bars, auditorium, catering and events as and when required, in line with business needs. The hours for this role are mostly evenings and weekends.
What You’ll Already Have
- Excellent communication and interpersonal skills with a friendly, approachable and professional attitude
- You’ll be a good team player who goes above and beyond and offers support to others when needed.
- You’ll work well under pressure, keeping calm and focused, with a great work ethic and a care for quality.
- A willingness to work evenings and weekends.
- You do need to be 18+ for this position.
What You’ll Get From Us
- Flexible shifts that work around you
- Show ticket offers at the Hippodrome and partner sites in Birmingham (when available)
- Employee Assistance Programme
- Discounted car parking
- Pension scheme
- No obligation to accept shifts as long as you work at least once every 6 weeks
Recognising under-representation in our workforce of Black, Asian and ethnically diverse people, and those with disabilities, we particularly welcome applicants from those backgrounds and identities.
Interviews will be on Saturday 6 September, and this date cannot be adjusted on this occasion.
