Location: Hybrid (any Vodafone Hub – London, Newbury, Manchester, Glasgow, Farnborough, Stoke)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.
What You’ll Do
As the Change & Problem Specialist you will sit within the Service Management function of ENOC which is responsible for the transition of projects/change into service. You will be responsible for managing operational changes that will affect or has the potential to affect live services. In addition you will have full responsibility of ensuring effective control and mitigation of risk to the security, availability, performance and impact on the business and more importantly maintaining our services. You will also be responsible for managing the resolution of Problems, reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit.
You will (Change):
- Lead, own and manage the Change Management process including developing change processes and procedures as required
- Develop implementation plans for complex requests for change. Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted).
- Seek authority for those activities, reviews the effectiveness of change implementation, suggests improvement to organisational procedures governing change management.
- Lead the assessment, analysis, development, documentation and implementation of changes based on requests for change
- Oversee the day-to-day change activities, ensuring the Change process operates effectively and efficiently with all stakeholders, internal and external
- Be responsible for applying Change control procedures when managing change whilst ensuring governance is adhered to throughout the lifecycle of changes
- Investigates and reports on hazards and potential risk events within a specific function or business areas
You will (Problem):
- Introduce, maintain, and improve, an agreed Problem Management process
- Produce Problem Management reports and management information
- Identify trends and potential Problem sources (by reviewing Incident and Problem analyses)
- Prevent the replication of Problems across multiple systems
- Review the efficiency and effectiveness of the Problem control process
- Maintain an inventory of problems under analysis and their current progress and status
- Follow up on issues and progress with problem owners where necessary
- Identify resources needed to resolve problems
Who You Are
You will:
- Demonstrable experience of delivering effective change management in both operational and project / program environments
- Have evidence of an understanding of new technologies and their support issue
- Have experience of providing management information and data on IT services and systems
- Have broad industry experience in change management and is able to implement a successful change management process from zero to full maturity.
- Have risk management experience
- Have previous experience using ITSM toolsets
- Have eligibility for SC Clearance
- Have expert problem management skills gained within a telecom services environment
- Demonstrable ability to manipulate data and summarise complex reports to present to non-specialists
- Have strong analytical and problem-solving skills applied to complex technical problems
- Have strong communication and interpersonal skills
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website https://careers.vodafone.com/uk/reasonable-adjustments/ for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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