Location: Location Independent Worker
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Location Independent Worker
As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What You’ll Do
In this customer facing role you will be responsible for engaging across a broad range of contact points within a customer organisation and determine how our technology solutions will interlock with the client’s business operation to provide market-leading service for that customer.
You will be developing interim and future operating models to ensure service performance, contract compliance and service transition planning.
Working with global clients who are UK-centric as part of the Pre-Sales Solution Design organisation in Vodafone UK, you will typically own opportunities worth up to £100M TCV. The nature, criticality and scale of some of these opportunities will allow you to influence and ‘change the way Britain works.
You will support both private sector and public sector client opportunities and are therefore expected to understand the procurement frameworks and processes associated with both. You will respond to requests for new technology or technology-derived solutions from the customer but will also be accountable for demand generation activities i.e. pro-actively creating new opportunities to sell Vodafone solutions.
Who You Are
We are seeking a dynamic and client-focused professional with proven experience in engaging stakeholders at multiple levels. The ideal candidate will possess excellent communication and negotiation skills, with a strong ability to build and maintain relationships across clients, vendors, and internal teams. A background in Service Design—particularly within the telecommunications sector—is highly desirable, along with familiarity in ITIL v3 and a commitment to achieving ITIL v4 accreditation.
This role requires a self-motivated individual with strong personal impact, discipline, and a drive to continuously develop and adapt in response to evolving client and market needs. The successful candidate will be a collaborative team player, eager to support colleagues and contribute to a positive team environment.
Key Requirements:
- Strong client engagement, communication, and negotiation skills
- Experience in Service Design, ideally within telecommunications
- Familiarity with ITIL v3 and a goal to attain ITIL v4 certification
- Ability to work with and negotiate with vendors and partners
- SC Clearance Desirable
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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