Job Summary
Volunteer to Career Ward Clerk Support, EAU, West Cumberland Hospital
An exciting opportunity to take part in our Volunteer to Career programme on the Emergency Assessment Unit, as a Ward Clerk. EAU are an acute fast paced area, admitting assessing and transferring patients to accommodate emergency admissions. The Emergency Assessment Unit is a 27 bedded Unit providing acute care to emergency admissions.
Would you like a career in administration within NHS?
The Volunteer to Career Programme enables you to complete essential mandatory training and a requirement to also complete 60 hours (approx. 4 hours per week) supporting the Ward Clerk in EAU, West Cumberland Hospital. On successful completion of this programme you will be interviewed to join our Bank register as a Casual Admin Officer.
Main duties of the job
Supporting the Ward Clerk with general administration, which may include:
- Answering telephone enquiries (internal and external) and taking messages
- Welcoming visitors and helping with general enquiries
- Photocopying and scanning
- Liaising with departments/staff/other organisations
- Helping staff and visitors access appropriate resources within the department
- Going to collect items from other departments when required.
- Other administrative tasks relevant to the individual department following instruction/training.
About Us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
02 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
Depending on experience Voluntary
Contract
Voluntary
Working pattern
Flexible working
Reference number
262-A-25-7654854
Job locations
West Cumberland Hospital
Hensingham
Whitehaven
CA28 8JG
Job Description
Job responsibilities
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Disclosure And Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The Changes Mean That:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email:
Unlock Tel: 01634 247350,
email or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).
A Standard DBS check will be required for this volunteering post.
Job Description
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email:
Unlock Tel: 01634 247350,
email or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).
A Standard DBS check will be required for this volunteering post.
Person Specification
Essential
Knowledge and experience
- Customer Service experience
- Good communication skills
- Understanding of the need for confidentiality
- Patience and understanding
- Good team working skills
- Good organisational skills
- Good IT skills
Desirable
- Health and Safety awareness
Essential
Skills and Attributes
- Able to work under pressure
- Aware of own limitations
- Flexible and adaptable
Person Specification
Essential
- Able to work under pressure
- Aware of own limitations
- Flexible and adaptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
West Cumberland Hospital
Hensingham
Whitehaven
CA28 8JG
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
West Cumberland Hospital
Hensingham
Whitehaven
CA28 8JG
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
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