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Job Overview
Ward Clerk – Endocrinology Wards
Location:
Frimley Park Hospital
Hours
Part Time - 35.00 hours per week
Working Hours are Monday's and Tuesday's from 07:00-15:00
and Monday's - Friday's 16:00-20:00
Role Summary
The Ward Clerk will play a crucial role in supporting the administrative functions of Ward G4 and G5, busy endocrinology wards. The position requires a dynamic and professional individual who can efficiently manage the ward’s administrative tasks while ensuring smooth coordination between healthcare staff, patients, and visitors.
This role offers an exciting challenge for a motivated individual looking to contribute to patient care by ensuring the efficient operation of an essential hospital ward.
Main duties of the job
- General clerical and administrative duties
- Managing and dealing with all telephone enquiries, new patients and visitors
- Assisting with buzzer video call entry access to ward areas
- Point of contact for all visitors to the unit
- To maintain patient details on relevant electronic systems updating with necessary requirements such as porting requests
- To manage and update the admission and discharge information system contemporaneously
- Liaise with ward staff to resolve any problems regardless of their job role
- Liaise with other departments for example; consultants secretaries, pharmacy, emergency department, transport, discharge lounge, site managers, porters etc
- To provide administrative support to the nursing and medical staff as required
- Make appointments as necessary
- Ensure general tidiness of workstations
- To maintain a safe working environment
- Assisting with audits as required
- Reporting of any estates issues via Planet FM
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- High standard of English communicational skills (verbal and written)
- GCSE or equivalent in Maths and English
Desirable criteria
- Excel and Word qualification or relevant transferable evidenced experience
Skills & Knowledge
Essential criteria
- Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift in Charge
- Ability to communicate effectively in English (written and verbal) with the ability to communicate well at all levels, both face to face and by telephone
- Ability to support clinical staff with patient and carers needs (non-clinical)
Experience
Essential criteria
- Experience of clerical duties
- High Standard of IT literacy/experience in computer use
Desirable criteria
- Previous health care experience
- Administrative/clerical experience
Special Requirements
Essential criteria
- Flexibility to support another speciality/ward if required
- Work flexible hours
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
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