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This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
A rare opportunity has arisen to join Ward 17 at The Princess Royal Hospital, Telford as a Ward Clerk.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care flow system and booking appointments.
The successful applicant will find this role exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
Full training will be provided for the successful candidate.
Main duties of the job
The Postholder Will Be Required To
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
- Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
- Answer the telephone, responding to questions or requests as appropriate.
- Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
- Make outpatient referrals as requested by nursing staff.
- Request and collect (or deliver when requested) notes and x-rays from various departments.
- Order transport for patients as requested by nursing staff, competing appropriate paperwork.
- Ensure records are sent from the ward correctly compiled and completed following patient discharge.
- Report identified maintenance defects to engineers, competing appropriate paperwork.
Working for your organisation
You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the ward.
