Warehouse Supervisor

Life on the team

An exciting and challenging opportunity has arisen for a Logistics Supervisor to join the Hatfield UK Break-Fix Service. This role will primarily support and oversee the Goods In and Goods Out processes, ensuring efficient operations and outstanding service delivery.

We’re looking for a self-driven, highly organised individual with strong leadership and logistical expertise. The ideal candidate will possess excellent communication skills, be proactive in driving process improvements, and thrive in a fast-paced, service-oriented environment.

Location: Hatfield (HQ)

Working hours: 11:00 - 19:00

What you’ll do

• Manage the day-to-day operations of the Goods In/Out areas.
• Ensure service level agreements (SLAs) are met consistently.
• Align team resources effectively to meet changing demand levels.
• Liaise with internal stakeholders to resolve queries and support high-priority tasks.
• Promote and participate in cross-training and continuous personal/team development.
• Maintain high levels of stock accuracy and picking efficiency.
• Oversee domestic and international shipments via multiple courier partners.
• Manage vendor repair returns, both in and out of warranty.
• Oversee SWAP repair returns to relevant stock locations.
• Ensure biannual execution of SLA stock placement initiatives by Stores teams.
• Produce and present Key Performance Indicators (KPIs).
• Apply manual cost charges where applicable.
• Conduct 1-2-1s and manage team performance effectively.
• Lead and document team briefings both verbally and in writing.
• Ensure strict adherence to health and safety regulations.
• Maintain compliance with BSI standards

What you’ll need

• Proven experience in logistics or warehouse supervision.
• Strong leadership and people management skills.
• Excellent problem-solving abilities with a proactive, adaptable approach.
• Proficient in Microsoft Office applications (Outlook, Teams, Excel, Word, PowerPoint).
• Experience with systems such as SAP, ServiceNow, ITSM, WMSC, or MRP is advantageous.
• Excellent verbal and written communication skills across all levels.
• Passionate about continuous improvement and implementing best working practices.
• Customer-focused mindset with a commitment to service excellence

If you're a motivated logistics professional ready to take on a supervisory role with scope for impact and growth, we’d love to hear from you.