Warranty Coordinator

Role Purpose

Acting as a focal point for warranty support activities throughout the European region. The role provides pro-active customer support to the European warranty functions at both market and Dealer level.

Role Scope

• Working in an experienced Warranty team in an open plan office.
• Front line support for factories and responsible markets.
• Implement new and improve existing initiatives within the Pan-E warranty functions.
• Support ongoing improvements within warranty operations for policy change activities.
• Monthly warranty data analysis and internal reporting of warranty performance.
• Business support for European warranty operations.
• Day to day support of incoming enquiries across the region for warranty enquiries.
• Set up of import vehicles to warranty system to allow claim handling.
• Month end invoice processing between factories & Head Office.
• Support creation of Draft bulletins or changes to policy manual.
• Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.
• Liaise with Branch personnel at all levels.
• Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs.

Experience

• Experience working within a Warranty role.
• Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage.
• Customer experience would be judged a significant advantage.

Knowledge

• Understanding of Automotive Aftersales business operations.
• Understanding of the warranty concept and process.

Skills

• Strong analytical and problem-solving skills.
• Work to tight time schedules, producing and maintaining a high level of quality.
• PC literate - Ability to generate reports using differing software packages.
• High attention to detail and ability to work to set processes.
• Outstanding communications skills.

Attributes

• Flexible approach to work and self-sufficient.
• A genuine interest in working with people from a variety of organizations and cultures.

Working Pattern and Location

• Permanent role
• Mon – Fri (40 hours a week)
• Hybrid (3 days in the office, 2 days from home)
• Office based in Bracknell (Berks)

Package

• Salary up to £35,000
• 25 days annual leave entitlement + bank holidays
• Company contributory pension plan
• Cashback healthcare scheme
• Life Assurance
• Car Salary Exchange Scheme

You can learn more about MSX International on our website: www.msxi.com