LocationHoughton-Le-Spring, England, United Kingdom
Posted At1/23/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (40.0%).
Occupation Type
Engineering technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£42,500
(£21.79 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
About The Role
Wastewater Networks – Technical Support Advisor (2)
37 hours per week
Up to 12 months Fixed Term Contract/Secondment
Location: Sedgeletch, Houghton Le Spring
About The Role
Salary £36,040 - £42,400 (depending on experience)
We’ve got an exciting opportunity to join our Wastewater Networks team at Northumbrian Water, helping to protect the environment and improve the service we deliver to our customers every day.
In this role, you’ll play a key part in the effective operation and maintenance of the sewerage network, leading investigations that reduce sewer flooding, prevent pollution incidents and tackle other network challenges. If you’re passionate about making a real environmental difference, we’d love to hear from you.
You’ll carry out detailed network investigations, identifying root causes of issues and seeing your recommendations through to delivery, helping to strengthen and future‑proof the sewer network. You’ll also be our face in the field, working directly with customers across the operating region. Our customers are at the heart of everything we do, so you’ll keep them informed and supported, using a variety of communication methods to manage expectations and build trust.
Achieving industry‑leading environmental compliance relies on strong collaboration. You’ll work closely with internal teams as well as external partners including the Environment Agency, Local Authorities and contractors, taking part in site investigations and meetings to deliver the best outcomes.
You’ll produce clear, accurate reports based on site findings, often working to tight deadlines. You’ll also present investigation findings and data to key business stakeholders, helping inform decisions and drive improvement across the network.
At Northumbrian Water, you’ll be part of a team that’s passionate about the environment, proud of its impact, and committed to delivering excellent service for customers and communities.
About You
We’re looking for a candidate who can demonstrate proven experience of delivering excellent customer service within a customer‑focused environment. You’ll have experience of working in line with Health and Safety procedures and, ideally, a sound understanding of relevant legal and regulatory frameworks, such as those relating to customers, finance, health and safety, quality and environmental compliance.
You’ll be a strong team player, with experience of involving and supporting others in problem‑solving and decision‑making processes. You’ll be confident in building and maintaining effective working relationships, with the ability to network successfully across all areas of the business and with external stakeholders.
You’ll also have excellent communication and interpersonal skills, supported by strong literacy, numeracy and analytical abilities. You’ll be an effective problem solver with an innovative mindset, able to identify opportunities to improve ways of working and help drive positive change.
In addition, you’ll hold a qualification to BTEC or NVQ Level 3 (or equivalent) in a science, engineering, construction or environmental‑related discipline, or be able to demonstrate equivalent practical experience gained through relevant employment.
Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
Please note this role will require a DBS to be completed prior to employment
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
About Us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG At a Glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
Free access to local attractions.
A fantastic discount scheme, with savings on days out, shopping, travel and more.
Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.
Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
