Salary - £33,056
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
To support the Water Efficiency Manager to reduce PCC and help measured/vulnerable customers who are high consuming or have leaks by offering the appropriate service (knowledge, tools, incentive or visit) to ensure customer side leakage and high usage are identified and acted upon in a timely manner. To be a subject matter expert with a detailed understanding of processes and policies (within Income, Metering, Billing, Water Network, and Enforcement) enabling the resolution of complex measured customer high usage/leakage accounts.
Accountabilities & Responsibilities
- To support customers and case manage complex high usage/leakage accounts through to resolution including identifying and initiating the correct activity for the customer (correspondence, advice, visits, provision of devices, leak allowance) taking into account the customer's specific needs, levels of engagement and ability to resolve themselves.
- To manage Income high leakage reports and undertaking corrective actions particularly where accounts are showing high volumes of water used or long standing leaks
- You'll be responsible for resolution of complex leak/high usage account issues, identifying root cause enabling process improvement to prevent further occurrences.
- Work alongside other specialist teams across the business to maximise leak and PCC reduction driving improved performance through case management e.g. Legal Services, Billing, Network Enquiries, Network field
- Ensure the accuracy of customers benefiting from water usage advice by tracking leakage support from internal UU and 3rd party leakage visits to find and fix leaks at customer properties
Technical Skills, Qualifications & Experience:
- Excellent working knowledge of the alto billing system and Temetra
- Good stakeholder management understanding
- Working knowledge of all MS office applications
- Knowledge or experience of using / taking information from INS
- Strong communications skills both verbally and presentation format
- A-Level's or equivalent role related experience
This role may not be eligible for the visa sponsorship
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
