Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Position Title: WAVE Technical Systems Manager
Location: Washington DC Capital Region
Travel: 25%
Position Summary:
The WAVE Technical Systems Manager is responsible for the administration, maintenance, and sustainment of Motorola WAVE systems. This role oversees system support, maintenance, and operations updates to ensure secure and reliable voice communications across mobile, desktop, and interoperable platforms. The manager is tasked with maintaining system integrity, performing routine health checks, and ensuring compliance with security protocols and interoperability standards.
Key Responsibilities:
- Manage the planning, deployment, and sustainment of Motorola WAVE systems that extend P25 LMR capabilities to broadband devices (LTE, Wi-Fi, desktop).
- Oversee system architecture, configuration, and maintenance of WAVE servers, clients, and gateways to ensure reliable interoperability.
- Ensure secure and efficient integration between WAVE and P25 systems via ISSI/CSSI or donor radio interface, enabling seamless voice bridging.
- Configure and manage WAVE user groups, talkgroups, and roles in alignment with operational requirements and incident response protocols.
- Monitor WAVE system health, performance, and uptime through proactive diagnostics and system logs analysis.
- Manage encryption keys, access controls, and secure transmission settings for voice and data, adhering to federal cybersecurity standards.
- Oversee the day-to-day performance, configuration management, and system integrity of the WAVE push-to-talk (PTT) infrastructure.
- Conduct routine system health checks and perform software and firmware updates.
- Integrate WAVE systems with ASTRO 25 core and radio gateways.
- Coordinate with Motorola technical support for issue resolution and patch management.
- Ensure all endpoints, user groups, and channel configurations comply with security protocols and interoperability standards, including encryption, access control, and role-based provisioning.
- Coordinate software updates, patching, new features, and version upgrades in a test/staging environment prior to production deployment and maintain audit logs.
- Train and support field personnel, dispatchers, and IT teams on WAVE client usage (mobile, desktop, web), features, and best practices.
- Develop and maintain detailed technical documentation, including configuration guides, SOPs, training materials, and change management records.
- Collaborate with cross-functional teams to ensure seamless integration and deployment of WAVE solutions.
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Qualifications:
- Specialized expertise in the administration, maintenance, and sustainment of Motorola WAVE systems.
- Experience managing a Motorola WAVE system.
- Strong understanding of secure and reliable voice communications across mobile, desktop, and interoperable platforms.
- Proficiency in configuration management and system integrity practices.
- Knowledge of security protocols and interoperability standards, including encryption and access control.
- Must possess or be able to obtain and maintain a security clearance in accordance with agency requirements.
Preferred Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills to work with cross-functional teams.
- Ability to adapt to changing environments and operational needs.
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $165,000.00 to $179,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
