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Summary/Job Purpose
Provide administrative support to Wealth Planners to help to deliver good client outcomes. Work efficiently and effectively adhering to the Company’s processes within the compliance framework. Be the first point of contact with the CGWL Client Services team and product providers to deliver a first-class service to clients.
Provide additional support to the Wealth Planners by attending client meetings, dealing with any administrative work for clients and ensuring all client data provided is recorded on XPlan and any other associated systems. Process new business for clients in a timely manner, ensuring all information provided is accurately reflected in the application paperwork and any other associated systems are updated. Be a point of contact for clients where appropriate.
Role Responsibilities
Administrative Support
- Meet the Company’s documentation standards, demonstrating high standards of accuracy
- Support the Wealth Planner in submission of cases to the paraplanning team
- Deal with finance queries including invoices, billing, WIP, commissions, etc
- Produce accurate Service Agreements (where appropriate)
- Demonstrate flexibility when supporting different key partners /stakeholders across the business
Client Support
- Support the Planner’s workflow by efficient co-ordination of central services such as paraplanning, valuations, business processing etc. Work collaboratively with colleagues to deliver good client outcomes
- Prepare and submit CDD and new account paperwork for client onboarding, following the Company’s AML process and procedures
- Arrange client meetings, valuations, meeting packs and manage the Wealth Planners diaries
- Complete any required post meeting actions and minutes
- Be a first contact point for clients to handle general queries, escalating complex queries to the Planner, adapting your approach for clients in vulnerable circumstances
- Meet and greet clients at respective locations
- Handle client correspondence and post
- Prepare letters of authority for signing
- Prepare client application forms in line with suitability report recommendations, ensuring they are actioned when returned by the client within business agreed timeframes and with accuracy
- Accurately create and maintain XPlan and any associated client records
- Ensure you follow all processes as required by the business
- Contribute to efficiency improvement initiatives and sharing of best practice
- Carry out any other relevant duties within the remit of the role and as reasonably directed by management
- Undertake technical or any other relevant training as and when required
- Be proactive in developing knowledge of the industry and the market. Undertake and record relevant Continuous Professional Development (CPD) to develop knowledge and skills.
