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Job Title: Web & Product Manager – Malmaison & Hotel du Vin
Salary: Competitive Salary & Benefits
Location: Flexible on location – Hybrid, with occasional travel to properties
With 37 inspiring lifestyle hotels across the UK, Malmaison & Hotel du Vin offer unparalleled sophistication, tailored service, and authentic experiences. Each of our properties tells a unique story, combining timeless elegance with modern luxury.
We’re looking for a hands-on and detail-oriented Web & Product Manager to lead the performance and optimisation of the digital estate across Malmaison and Hotel du Vin. From booking journeys to on-site content and in-property digital screens, you’ll take full ownership of our website roadmap and help shape a best-in-class guest experience across all digital touchpoints.
This is a key role in our Marketing & Digital team, requiring strong technical fluency, great stakeholder management, and the ability to manage both day-to-day operations and longer-term development priorities.
You will manage the CRM & Loyalty Manager and work closely with external developers, agencies and internal teams across marketing, IT and commercial to bring digital ideas to life.
What You'll Be Doing As Web & Product Manager:
- Manage the digital product roadmap, working with developers and internal stakeholders to prioritise enhancements and fixes
- Own the structure, content and promotions across both brand websites using the CMS
- Lead the QA process on all front-end and back-end changes to ensure UX and brand standards are met
- Oversee SEO implementation and performance across technical, content and on-page areas
- Identify and resolve UX and UI issues based on data, session behaviour and user feedback
- Ensure ongoing digital compliance including accessibility, cookie policies and tagging
- Collaborate with marketing, brand, commercial and operations teams to align website activity with wider business objectives
What We’re Looking For:
- Proven experience managing a website or digital product in a B2C environment, ideally in hospitality, retail or travel.
- Confident working with CMS platforms (e.g. WordPress, Sitecore, Umbraco or custom systems)
- Strong working knowledge of GA4 and web analytics tools.
- Solid grasp of SEO best practices and their impact on performance.
- Comfortable working with development and design teams across technical and creative briefs.
- A practical problem-solver with strong project management skills and attention to detail.
- Experience managing or mentoring others, with a clear ability to lead and prioritise workload.
- Strategic and results-oriented with a passion for driving brand growth and revenue through innovative marketing tactics.
- Ability to work collaboratively with various departments and stakeholders, fostering strong relationships internally and externally.
- Strong organisational skills and attention to detail, with the ability to meet deadlines in a fast-paced environment.
In Addition To Competitive Rates Of Pay We Offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Referral schemes that pay up to £1,500 (just for getting your mates jobs!)
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Plus on completing your probationary period you will be provided with:
- Private Medical Healthcare.
- Bonus Plan based on clear and transparent KPIs.
- Critical Illness cover.
- Life Assurance.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested?? Click Apply Now
Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
