Citizens Advice

Welfare Benefits Caseworkers

Company
Location
Birmingham, England, United Kingdom
Posted At
7/21/2025
Advertise with us by contacting: [email protected]
Description
We are inviting applications for this exciting opportunity to join an established team.

We are looking for experienced advisers who have a strong background in the delivery of high-quality advice and a good working knowledge of welfare benefits.

The post holder will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation.

Advice will be delivered either virtually (including phone, secure email and video) or at outreach settings across Birmingham and Solihull according to the service user’s needs and preferences.

The post holder will also be responsible for promotion of the service, developing an effective working relationship with the referring teams, raising awareness of the service and delivering talks and training as required.

Experience of working independently and building relationships with third sector colleagues will be important, as will the ability to achieve targets.

To apply, please email [email protected]
Advertise with us by contacting: [email protected]
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