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Salary: £26,950 - £30,855
Location: Nottingham
Hours: Fulltime (35) and Part time considered
Closing Date: 31/08/2025 23:59
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in a month at 23:59 BST.
The Vacancy
Be the Hero Behind the Headset – Join NCHA as a Wellbeing Advisor!
Looking for a job that actually makes a difference? At Nottingham Community Housing Association (NCHA), we’re on the front line of emotional support—24/7. As a Wellbeing Advisor, you'll be the calm, steady voice for people facing real challenges. If you're a natural helper with a heart for mental health, crisis care, and supporting others—you’ve just found your perfect role.
For advertising purposes this role is known as Wellbeing Advisor, but in-house the role is Customer Experience Agent
What You Will Be Doing
- Answer incoming calls from people in distress—be their lifeline, their listener, their steady hand
- Respond to Assistive Technology alarms—ensuring safety, comfort, and rapid response
- Guide people to the right mental health and safeguarding services
- Keep things running smoothly with accurate notes and smart solutions
- Work in a supportive team that lifts you up, every step of the way
Shift Patterns
You’ll work 35 hours across 4 days per week from our new purpose-built office in Clifton. Shift patterns include:
- Early: 6:00am – 3:15pm
- Late: 1:15pm – 10:30pm
- Night: 9:00pm – 6:00am
Prefer part-time? No problem:
- 2 days (17.5 hrs) or 3 days (26.25 hrs) available!
What You Will Bring
- Experience on a crisis helpline, in mental health support, or similar roles
- A calm head, a warm heart, and excellent communication skills
- Confidence in using IT systems and juggling tasks under pressure
- A real drive to support others and help turn tough moments around
- Mental Health First Aid (MHFA) qualified (or ready to train up!)
- A full UK driving licence – you’ll need it for this role
Why NCHA?
- You'll be making a real impact, every single shift
- Work in our modern, purpose-built Clifton office
- Join a brilliant, friendly, and diverse team who genuinely care
- Enjoy regular coaching, development, and loads of support
- Be part of an organisation that lives its values—and lives to help others
Ready to start something meaningful?
If you’ve got the heart, the energy, and the empathy to lift someone up when they need it most—we want to hear from you.
Apply now and bring your compassion to a role that truly matters.
Please note that we are not currently offering visa sponsorship.
Did you know NCHA was officially ranked as one of the UK’s best places to work? This year, we officially ranked as the 41st UK’s Best Workplace™ by Great Place to Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read
our story to find out more about us.
Some Benefits
Wellbeing
plan
NCHA
pension
Free DBS
checks
£250 referral bonus
Generous annual
leave
Free healthcare
cash plan
Company social
events
Enhanced maternity, paternity and adoption leave and pay
Free training and development
Access to cycle to work and discounted bus pass schemes
Documents
Helping Our Customers - DownloadEquality Diversity and Inclusion Strategy - DownloadCustomer Experience Agent - Customer Wellbeing Role Profile.docx - Download
