Objective of the role
Within the EMEA team in London and reporting both to the global Supply Chain team and the Retail & Wholesale EMEA team, the Wholesale Assistant will ensure a perfect coordination between the headquarter and the Local Sales operation (Retail & Wholesale) for EMEA in regards to key topics such as Seasonal launches, Order portfolio fulfilment, Warehousing, Transportation, After-Sales, Credit Management, Store openings, Market sessions.
He/she ensures the constant link between the sales administration and supply chain team (including Customer Service and Credit) and the Retail & Wholesale EMEA team in London.
Job Responsibilities
Main Responsibilities
Supply - Sales & Distribution
- Coordinate seasonal launches (Retail, Wholesale) according to the global marketing plan and the regional product availability
- Coordinate with Sales, Customer Service and Credit departments to reach monthly invoicing targets (OTIF)
- Help maximize regional turnover through in-season replenishment and commercial action plans
- Regularly maintain the customer database (contacts, incoterm, etc.) & follow-up on new account creation requests and developments.
- Maintain customer rating (based on fall out rate, credit management evaluation, etc…) and suggest action plan.
- Assist the sales team in the implementation of the automatic replen program (NOOS - Never Out of Stock)
- Create and provide tools to stimulate reorders and animate the EMEA WHS distribution network. Follow up EMEA Reorder portfolio.
- Coordinate with logistics, and supply chains of key partners and department store.
- Market: attend customers meetings when needed and provide live visibility on replenishment inventory and business development
- Retail: Oversee the bi-weekly replenishment and the target stock levels by SKU for EMEA Retail Stores. Coordinate in store new launches.
- Support the Wholesale and Retail projects from a sales administration, logistic and inventory standpoint.
Inventory management
- Monitor top sellers’ availability in EMEA DC through rebalancing with other regional DCs
- Provide monthly regional stock picture to plan off-price activity and liquidation opportunities
- Coordinate yearly physical stock takings at the DC and in the stores according to Finance / HQ guidelines and calendars
Sales Administration
- Assist the Customer Service to reach monthly invoicing Target and provide support in solving local issues when necessary.
- Provide local knowledge to increase customer satisfaction level in EMEA
- Follow up together key strategic projects from a logistic / supply chain perspective: Pop up, launches, Events.
Credit Management
- Coordinate with the Credit Management Service to push shipping once payment is received and provide support in solving local issues when necessary.
- Help Interact with customers when credit management issue occurs in order to find solutions.
- Provide local knowledge to increase customer satisfaction level in EMEA
Reporting
- Follow the fulfilment and the dilution for each assigned VIC monthly vs. yearly objectives (Customer health card)
- Analyze Sell-Out information from the customers to customize reorder proposals
- Provide ad-hoc reports and statistics (stock availability, deliveries, pricing) to the Sales Team / Customers
Profile
Main selection criteria: - Experience / Internship in Supply Chain or Sales Administration - Understanding of warehouses systems, credit control, logistics - Customer- and result-oriented - Sales oriented and good analytical skills - Team player attitude, good communication skills - Excellent coordination and organizational skills with strong attention to detail - Capacity to multi-task & work under pressure / shifting priorities - Fluent English and Italian is a must, French or German is a plus - Excellent working knowledge of Office (Excel, PowerPoint) - Previous working experience with ERPs (AX, SAP) a plus - Proactive approach in tackling issues and identifying solutions - Keen interest in luxury and fashion
