Workplace Consultant

Role : Workplace Technology Reporting Analyst

Role Purpose:

The Workplace Technology Reporting Analyst is responsible for developing, maintaining, and enhancing reporting, metrics, and performance insights across all Workplace Technology domains. The role ensures that Service Management Layer (SML) services are supported with accurate, timely, and actionable data — enabling informed decision‑making, SLA adherence, continuous improvement, and operational excellence.

Working across Productivity, Identity & Access Management (IAM), Hardware, Endpoint, and Collaboration domains, the analyst provides a unified view of service health, risk, compliance, and user experience. The role plays a critical part in strengthening governance, optimising service performance, and supporting product‑led delivery models.

Key Responsibilities:

SLA, KPI, and Performance Reporting

• Develop and maintain dashboards, scorecards, and reports that track SLAs, KPIs, OLAs, and operational metrics across all Workplace Technology domains.
• Monitor service performance trends, identifying risks, bottlenecks, and opportunities for improvement.

Cross‑Domain Reporting Support

Productivity Domain:

• Track adoption, usage, and performance of Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive, Viva, Power Platform).
• Report on tenant health, license optimization, compliance posture, and user support trends.
• Provide insights into collaboration behaviors and productivity tool performance.

Identity & Access Management (IAM) Domain:

• Monitor SSO, MFA, provisioning/deprovisioning performance, access request SLAs, and compliance metrics.
• Produce reporting that supports Zero Trust principles, identity hygiene, and access governance.
• Highlight anomalies, access risks, and operational inefficiencies.

Hardware Domain:

• Track device lifecycle performance including procurement, deployment, break/fix, inventory accuracy, and disposal.
• Report on refresh cycles, device reliability, and adherence to hardware standards.

Endpoint Domain:

• Monitor OS lifecycle compliance, patching success rates, autopatch performance, and endpoint security posture.
• Report on Intune/SCCM deployment pipelines, application packaging success, and endpoint configuration drift.
• Provide compliance dashboards to support audit, risk, and operational governance.

Collaboration Domain:

• Track performance and availability of meeting room systems, AV technology, printing services, and hybrid work tools.
• Report on utilisation, incident trends, device health, and user experience metrics.
• Provide insights to support capacity planning and technology optimization.

Data Quality, Governance, and Continuous Improvement

• Ensure data accuracy, consistency, and integrity across all reporting sources.
• Maintain documentation for data models, definitions, and reporting standards.
• Partner with Product Owners, Service Leads, and Engineering teams to refine metrics and improve data capture.
• Support the evolution of product‑led delivery by embedding performance insights into backlog prioritisation and service roadmaps.

Skills and Experience:

Essential

• Strong analytical skills with experience in service reporting, SLA management, or IT performance analysis.
• Proficiency in data visualization tools (e.g., Power BI) and advanced Excel skills.
• Understanding of ITIL practices, service management processes, and operational governance.
• Ability to interpret complex data and translate it into clear, actionable insights.

Desirable

• Experience within Workplace Technology, Digital Workplace, or End‑User Computing environments.
• Familiarity with Microsoft 365, Intune, SCCM, identity platforms, or AV/meeting room technologies.
• Knowledge of product‑led delivery models and continuous improvement frameworks.
• Understanding of Zero Trust, compliance reporting, and endpoint security metrics.

Benefits:

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

• Contributory pension
• Extra holiday purchase

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.