Workplace Experience Manager

Workplace Experience Manager

Location: Northampton, NN4 7SG

Hours of work: 40

Contract Type: Permanent

We’re looking for a confident and experienced Workplace Experience Manager to lead key workplace teams for one of the world’s leading banks.

In this role, you’ll manage the Go To Team, Switchboard, and MyMeeting teams, ensuring smooth day-to-day operations and an outstanding customer experience.

Job Description

You’ll lead by example in a fast-paced corporate environment, supporting high-profile clients and ensuring services run to the highest professional standards.

This includes delivering on business targets, maintaining quality across office floors, and continuously driving service improvement.

If you thrive on leading large teams, shaping great workplace experiences, and making high standards feel effortless, this is the role for you.

Key Responsibilities

• Lead Workplace teams confidently, managing daily operations to maintain service levels
• Proactively review operational areas to improve efficiency and develop processes
• Coordinate and assist with hospitality bookings and delivery for meetings and events
• Conduct campus/building tours for new employees and visitors with a positive attitude
• Complete daily and monthly checklists to ensure workspace quality and enhance performance tracking

Professional and Personal Competencies/Qualifications

• Proven leader with extensive experience managing high-profile client-side workplace projects
• Multi-site facilities management experience in a corporate environment
• Strong team player with excellent interpersonal and communication skills
• IOSH qualification desirable
• Ability to communicate effectively with clients and team members at all levels
• Skilled at motivating on-site teams to deliver exceptional service and experience

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]