Workplace Experience Manager

Workplace Experience Manager

We're seeking a Workplace Experience Manager to lead our London team and deliver a world-class environment for EY colleagues. Acting as the main point of contact for building users, you'll ensure seamless, high-quality facilities management across cleaning, waste, landscaping, food, and hospitality services. You'll champion continuous improvement and set the standard for exceptional workplace experiences.

Key Responsibilities

• Lead and motivate Workplace teams, ensuring service excellence and operational efficiency.
• Act as senior contact for client and stakeholders, managing relationships and resolving escalations.
• Oversee delivery of integrated services including cleaning, waste, and hospitality.
• Ensure compliance with QHSE policies, conduct risk assessments, and support business continuity.
• Drive improvements using feedback, best practice, and performance data.
• Support Hospitality Assured accreditation across London sites.

What We're Looking For

• Proven experience in people management and customer-facing roles.
• Experience working within the Soft Service industry including Front of House, Cleaning and Security

Desirable Skills

• Project management experience.
• Knowledge of Hospitality Assured standards.
• Experience reviewing processes to drive efficiency.