At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
What To Expect
We are seeking a dynamic Workplace Experience professional to oversee the daily operations of our London office and play a key role in its ongoing growth and development. In this role, you will not only support our local team but also collaborate with colleagues across Braze to drive global workplace operations initiatives.
The London Workplace Experience team will consist of a Workplace Experience Receptionist, a Workplace Experience Specialist (this role), and a Senior Workplace Experience Specialist, who serves as the site lead. This position sits within the People Team and reports to the Workplace Experience Regional Manager for EMEA.
Braze is a fast-paced, rapidly growing company, and we need a self-starter who exercises sound judgment, takes initiative, and proactively enhances the employee experience. You’ll maintain a strong pulse on the needs of our London employees and be adaptable to evolving global conditions and workplace dynamics.
This role will be required to be in-office 5 days per week.
What You’ll Do
- Support day-to-day operations of the London office, acting as the first responder for maintenance issues, event logistics, and workplace service tickets via Jira - all with a strong customer-first mindset.
- Keep things running smoothly by managing the post room, locker assignments, and core workplace programs like in-office catering, dog policy, and signage standards.
- Create a standout first impression by maintaining a warm, well-organised reception area and providing daily coverage that reflects Braze’s hospitality standards.
- Uphold office standards through daily walkarounds - flagging issues, ensuring safety, and taking pride in a clean, well-presented workspace.
- Manage office access and security, including issuing badges, handling access requests, and working closely with building security teams.
- Deliver memorable in-office experiences, collaborating with the Employee Experience team on local events like anniversaries, mixers, and ERG activations.
- Support hybrid working through smart desk management and collaboration with the global Workplace Experience team.
- Maintain strong cross-functional relationships with teams like IT, Finance, and Employee Experience - acting as a go-to partner for all things workplace.
- Be a data-driven partner to local leadership - keeping a pulse on evolving needs and helping shape the future of the London office.
- Track budgets and vendor spend, supporting financial planning and procurement processes with attention to detail.
- Keep Envoy updated for seamless visitor and vendor management.
- Support policy and process development, contributing to global workplace strategies, especially around hybrid work.
- Serve as secondary liaison with building management, ensuring smooth coordination and fast issue resolution.
- Manage meeting room bookings and logistics for client meetings and internal events.
- Own local comms, including weekly office updates to keep the London team informed and engaged.
- Bring fresh ideas and improvements, always looking for ways to elevate the workplace experience and enhance how the London office operates.
Who You Are
- 1-2 years of experience in Workplace role
- Experience in change management, administration and vendor management
- Experience working with building management; union building experience a plus
- Demonstrated success in a fast-paced, rapidly growing organisation with an ability to manage competing priorities
- Experience working in offices and workplace experience for a hybrid workforce, delivering creative solutions to engage a distributed workforce
- Data-driven with a mindset of continual improvement
- Demonstrated success in building strong relationships cross-functionally
- A strong communicator, keeping teams and stakeholders informed and up to date
- Passion for best-in-class workplace experience and customer service
- Proactive and self-motivated with the ability to set own priorities with minimal supervision; experience having remote manager a plus
- A creative problem-solver, bringing innovative ideas and solutions to the table
- A sharp eye for detail and a sense of office pride
- An awesome can-do attitude - no task is too big or too small
- Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
- Familiar with Mac computer and GSuite
What We Offer
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.
Benefits
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
