Workplace Manager

Workplace Manager

Location: Birmingham, B37 7YN

Hours of work: 40

Contract Type: Permanent

As a Workplace Manager, you will be responsible and accountable for all aspects of the operational management of the ISS workplace.

This brand-new role has been created due to business expansion and offers a rare opportunity to join ISS in Birmingham.

Job Description

As Workplace Manager, you will take full ownership of the safe, efficient, and effective running of the workplace.

Utilising company methodologies, concepts, and innovations, you will curate a world-class workplace experience for end users by integrating all services into a coherent, high-performing team. You will be a driving force behind our core message, People Make Places.

This role is ideal for someone with a background in workplace management or office management.

It is a people-focused position, suited to candidates with knowledge of health and safety principles and experience managing contracts, technical aspects, compliance, and fire safety.

Key Responsibilities

• Ensure ISS procedures, policies and standards are met, delivering a five-star workplace experience
• Manage the Workplace team to handle client requests and enquiries, exceeding expectations
• Coordinate daily operations, promoting a ‘One Team’ ethos across all service lines
• Maintain and update SOPs and New Starter guides for all roles
• Implement catering and cleaning services, including required training
• Support the Workplace Operations Manager to ensure full compliance with safety, security, and sustainability
• Act as an ambassador for ISS initiatives and provide cover for management as needed

Professional and Personal Competencies/Qualifications

• Previous team leadership or management experience
• Strong customer focus with experience in customer-facing roles
• Experience in workplace leadership or coordination
• Excellent written and verbal communication skills
• Highly organised with the ability to work independently and in a team
• Skilled in Microsoft Office at an intermediate to advanced level
• Understanding of health and safety principles with the ability to work well under pressure

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]